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Patient Service Representative

4 weeks ago


North Ridgeville, Ohio, United States CareAlliance LLC Full time
Job Summary

We are seeking a highly skilled and bilingual Patient Service Representative to join our team at Care Alliance LLC. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support.

Key Responsibilities
  • Provide critical first contact between patients and our healthcare center, ensuring a positive and welcoming experience.
  • Process medical records, update demographics, and collect insurance information in our Practice Management System/Electronic Medical Record (EPIC).
  • Modify clinical staff schedules as needed and work independently with minimal supervision.
  • Develop strong relationships with patients, families, and healthcare teams to ensure seamless care coordination.
  • Utilize excellent communication and interpersonal skills to address patient questions, requests, and concerns.
Requirements
  • High School Diploma/GED required.
  • Minimum 1 year of Patient Services experience.
  • Minimum 1 year of Medical records experience.
  • Minimum 1 year of experience using EPIC.
  • Ability to speak, read, write, and converse in English and Spanish.
  • Well-developed communication and interpersonal skills.
  • Ability to work Monday through Friday from 8 am until 5 pm.