Service Operations Manager

4 days ago

Hartford, Connecticut, United States Bertera Subaru of Hartford Full time
Job Summary
We are seeking an experienced Service Operations Manager to join our team at Bertera Subaru of Hartford. As an Assistant Service Department Head, you will play a crucial role in ensuring the smooth day-to-day operations of our service department by providing excellent leadership and support.

This is a unique opportunity to work with a leading provider of automotive services, committed to delivering outstanding customer care and exceptional service experiences. Our dynamic team is passionate about working in a collaborative and fast-paced environment, striving to exceed customer expectations while maintaining efficiency, customer satisfaction, and profitability.

Key Responsibilities:
1. Assist the Service Department Head in planning and organizing daily operations to meet customer demands and achieve department goals and objectives.
2. Foster a positive and productive work environment by leading and motivating the service team, fostering teamwork, and resolving conflicts when necessary.
3. Provide excellent customer service by resolving complex issues, handling customer complaints, and ensuring timely and accurate communication.
4. Collaborate with the Service Department Head to develop and implement strategies to improve service department performance, efficiency, and profitability.
5. Monitor service department metrics and key performance indicators (KPIs) to assess team performance, identify trends, and implement necessary improvements.
6. Train, mentor, and develop service department personnel to enhance their skills, promote career growth, and ensure a high level of expertise within the team.
7. Oversee the scheduling and dispatching of service technicians, ensuring efficient allocation of resources to achieve timely completion of jobs.
8. Monitor inventory levels, ensure the availability of necessary parts and materials, and process requisitions to minimize downtime and maximize productivity.
9. Assist in the development and implementation of service policies, procedures, and standards to ensure compliance with industry regulations and company guidelines.
10. Stay up-to-date with industry trends and advancements in technology, recommending strategies or investments to improve service department operations.

Requirements:
1. A minimum of [X] years' experience in service management or a related field.
2. Strong leadership and interpersonal skills, with the ability to effectively communicate and motivate a diverse team.
3. Excellent problem-solving and decision-making abilities, with a focus on finding innovative solutions to customer challenges.
4. Exceptional customer service skills and a commitment to ensuring customer satisfaction.
5. Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
6. Proficient in industry-specific software and tools, including [insert relevant software or tools].
7. Sound knowledge of industry regulations, safety standards, and best practices.
8. Ability to analyze and interpret data to assess service department performance and make data-driven decisions.
9. A proven track record of consistently meeting or exceeding targets and goals.
10. A degree in [insert relevant field] or equivalent work experience is preferred.

If you are a motivated and organized individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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