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Optical Services Coordinator

2 months ago

Stillwater, Minnesota, United States Tucci Learning Solutions Full time

Job Title: Contact Lens Coordinator

Company: Tucci Learning Solutions

Position Overview: We are seeking a dedicated Contact Lens Coordinator to manage the administrative functions of our contact lens operations. This role is essential in ensuring that our patients receive exceptional service and support throughout their experience.

Key Responsibilities:

  • Deliver outstanding customer service to patients and colleagues.
  • Respond promptly to patient inquiries, providing accurate information or directing them to the appropriate personnel.
  • Maintain meticulous documentation in compliance with company policies and procedures.
  • Coordinate the scheduling of specialty lens fittings, ensuring warranty adherence.
  • Communicate effectively with patients regarding their contact lens needs and obtain necessary medical histories.
  • Facilitate the ordering, receiving, dispensing, and returning of contact lenses, ensuring all processes are accurately recorded.
  • Notify patients and technicians about any backorders or supply issues.
  • Assist with online store requests and collaborate with team members to maintain adequate trial lens inventory.
  • Ensure proper organization and storage of all invoices and specialty lens sets.
  • Manage incoming contact lens inquiries, providing assistance or forwarding to the right individual.
  • Verify patient benefits related to contact lenses prior to their appointments.
  • Accurately code patient encounters for billing purposes.
  • Participate in team meetings to enhance communication and performance.
  • Be flexible in working hours and locations as required.
  • Present oneself at the workstation ready for work at the scheduled time.
  • Engage in departmental meetings and perform additional duties as assigned.

Qualifications:

  • 1-2 years of experience in an optical or healthcare setting is preferred.
  • Basic understanding of contact lenses is advantageous.
  • Familiarity with electronic health record systems is a plus.

Join us in providing exceptional care and support to our patients in their contact lens journey.