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Medical Assistant or LPN, Clinic Professional
2 months ago
We are seeking a highly skilled and compassionate Medical Assistant to join our team at Advocate Health. As a Medical Assistant, you will play a vital role in providing direct patient care, supporting our healthcare providers, and ensuring the smooth operation of our clinic.
Main Responsibilities- Direct Patient Care
- Administer medications according to approved policy/procedure following protocol or provider order and monitor response.
- Perform and document accurate vital signs, including temperature, blood pressure, pulse, respiration, height, and weight.
- Prepare patients for exams and treatments, and monitor their response.
- Assist providers with procedures and treatments.
- Encourage questions from patients and family, and offer supervised guidance to foster compliance with department protocols or provider/nurse instructions.
- Indirect Patient Care
- Order tests and assist in communicating results according to department protocol or as ordered by the provider.
- Report abnormal findings, patient complaints, or concerns to physician or supervisor or nurse when appropriate.
- Screen, prioritize, and complete messages, communicating information to patients in a timely manner.
- Explain procedures and test results using language appropriate to patient's level of understanding, guided by department protocols or provider/nurse instructions.
- Serve as an advocate and liaison between patients, staff, physicians, and external customers by sharing necessary information to ensure continuity of care.
- Provide approved written patient education and discharge instructions.
- Assist patients in obtaining additional services ordered by the provider prior to leaving the office as part of discharge planning and in setting up referrals for additional care.
- Documentation
- Provide consistent and accurate documentation of patient information, care, and concerns in the EMR according to the guidelines provided in the Documentation Policy and as otherwise instructed.
- Complete vouchers, referrals, and requisitions with all appropriate information, including medical record number and services codes, or using EMR.
- Complete all patient documentation within two full clinic business days after care and/or services have been provided according to the Missing Documentation policy guidelines.
- Time Management
- Consistently watchful of patient flow by keeping rooms clean, stocked, and available, and maintaining adequate inventory.
- Check equipment and trays for proper functioning and availability in busy times.
- Demonstrate flexibility by performing additional duties under the direction of licensed nursing staff or the provider.
- Manage time and demonstrate resource management skills effectively to complete daily activities.
- Know how and when to delegate tasks to others.
- Telephone Communication
- Answer the telephone promptly within three rings.
- Complete all required customer service training and comply with scripting initiatives.
- Display a courteous, alert, and pleasant tone of voice, speaking clearly and in a relaxed manner.
- Restate information to ensure clarity and accuracy.
- Transfer calls when appropriate, staying on the line and announcing where and why call was transferred.
- Communicate effectively with internal and external customers.
- Promote same-day appointment access and engage in achieving visit volume targets.
• Graduate from an accredited school with a clinical externship for medical assistant training (certification not required), graduate of Dreyer MA Program, or 2-3 years on-the-job training experience with knowledge of medical terminology.
• High school diploma or GED.
Knowledge, Skills & Abilities Required• Good communication skills; both written and verbal.
• Good interpersonal and customer service skills.
• Basic keyboarding and typing skills.
• Ability to recognize needs and behaviors of age groups of patients treated; prior experience with such age groups is required.
• CPR certification required upon hire or within 60 days of hire.
• Certification/Registration required. Non-certified MAs must obtain certification or registration within one year of hire with AMG approved certifying bodies.
Physical Requirements and Working Conditions• Must be able to successfully complete clinic-based training for all associates.
• Ability to work with all levels of personnel.
• Ability to work under stressful situations.
• Frequent periods of extended standing and sitting.
• Possible lifting and assisting of patients.
• Ability to lift up to 35 pounds without assistance.
