Restaurant Operations Manager

1 week ago


La Mirada, California, United States Papa John's - M&C Full time
Job Overview

The General Manager role at Papa John's - M&C is a key position that requires a high level of leadership, quality control, and customer service expertise. As a General Manager, you will be responsible for managing all aspects of the restaurant to ensure delivery of high-quality products and exceptional customer experiences.

Responsibilities
  • Quality Control: Ensure that every delivered product meets Papa John's standards by building a quality system with team members. Professionally respond to customer concerns and solicit feedback to improve operations and build brand loyalty.
  • Team Leadership: Actively recruit customer-focused team members, maintain adequate staffing levels, and properly train team members to exceed customer expectations. Establish and communicate performance expectations and conduct timely performance reviews.
  • Sales and Profit Management: Manage sales goals against budget and prior year by providing prompt and friendly customer service, building check averages through team member training, and executing creative local marketing strategies.
  • Administrative Duties: Execute administrative duties, plan and manage inventory levels, and ensure the restaurant meets safety and security standards at all times.
Requirements
  • Education: High School diploma or GED required.
  • Certifications: Serv-Safe/Local or State Food Service Certification preferred.
  • Experience: Two years pizza restaurant management or supervision experience preferred.
  • Skills: Cash management, planning and organization, effective communication.

Estimated Salary: $60,000 - $80,000 per year, depending on location and experience.



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