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Housing Support Coordinator

2 months ago

Paducah, Kentucky, United States LivWell CHS Full time
Position Overview

Job Title: Housing Support Coordinator

Department: Support Services

Reports To: Housing Manager

Status: Non-Exempt/Hourly

Company Overview

LivWell Community Health Services is a non-profit organization dedicated to delivering comprehensive health and support services, education, and advocacy concerning HIV/AIDS, sexually transmitted infections, and viral hepatitis. We aim to provide quality healthcare to individuals affected by these conditions while also offering support services to clients and their families. Our mission includes prevention education and testing for all clients and the broader community, with a focus on reducing stigma and promoting awareness and equality.

Role Description

The Housing Support Coordinator acts as a vital link, facilitating and coordinating efforts to ensure effective operations and decision-making regarding housing requirements. This role is essential in promoting access to affordable housing services and resources, offering individualized support to guide clients through the social services and healthcare systems to achieve housing stability.

Key Responsibilities
  • Conduct comprehensive initial housing assessments with clients to determine eligibility for services and present available program opportunities.
  • Deliver community-based housing support services tailored to meet the identified strengths-based housing objectives, including housing search, placement, and retention.
  • Assist clients in completing housing assessments, rental applications, and other necessary documentation.
  • Evaluate and provide the appropriate level of assistance based on housing assessments and address emergency needs as per policy.
  • Coordinate client-centered services to develop initial care plans, including resource identification, transportation arrangements, education, advocacy, and connections to external agencies for immediate housing needs.
  • Maintain accurate client files, input data, and document interactions appropriately.
  • Collaborate with a multidisciplinary team to support client medication adherence and report housing status during initial engagement.
  • Manage scheduling and documentation of emergency housing needs in close collaboration with assigned case managers.
  • Ensure adherence to quality standards, departmental goals, and all relevant policies and procedures.
  • Engage in other assigned duties, including occasional travel for training and client visits.
  • Develop and maintain relationships with landlords, conduct training, and serve as an advocate between clients and landlords across service areas.
  • Ensure program compliance through file reviews and other assigned reporting tasks.
  • Work closely with case managers to maintain service delivery without gaps.
  • Understand all responsibilities within the housing program to assist or back up functions as necessary.
  • Establish and nurture relationships with community partners, landlords, and property management entities.
  • Create a database to compile landlord information, unit availability, and housing resources relevant to service areas.
  • Assist in completing rent reasonable forms and documentation.
  • Actively pursue the retrieval of housing deposits when applicable.
  • Complete exit documentation and landlord surveys as required.
  • Perform any other duties as assigned.
Qualifications

This position may be suitable for you if:

  • You possess strong active listening skills and excel at networking.
  • You can thrive under pressure.
  • You appreciate working with diverse populations.
  • You can effectively manage competing priorities.
  • You can patiently guide others in developing goals and plans for success.
  • You communicate clearly and tactfully, both in writing and verbally.
  • You understand the importance of confidentiality and compliance with regulations.
  • You are comfortable engaging with individuals both in person and over the phone.
  • You take ownership of your responsibilities and can work independently.
  • You work well both independently and as part of a team.
  • You are proficient in Microsoft Office and database systems.
  • You hold a valid driver's license in your state of residence.
  • You are willing to become a certified HIV tester to assist with events as needed.
  • You can lift files and supplies weighing up to 25 pounds.
  • You are passionate about the mission and seek to make a meaningful impact.
Required Qualifications
  • Bachelor's degree in social work, Human Services, or a related field.
  • Two years of relevant social work experience in housing.
Preferred Qualifications
  • Master's degree in social work, Human Services, or a related field.
  • Four or more years of relevant social work experience in housing.
  • Experience in supervisory roles or reporting.
Physical Demands

The physical demands outlined here represent those that must be met by any worker to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The worker is frequently required to stand, walk, use hands to handle or feel, and reach with hands and arms. The worker may occasionally sit, stoop, kneel, crouch, or crawl. Specific vision abilities required for this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

LivWell Community Health Services is an equal opportunity employer. We encourage all applicants regardless of race, nationality, color, religion, sexual orientation, disability, sex, gender identity, age, or veteran status. We are committed to fostering an inclusive, diverse, and equitable workplace for all.