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Leadership Development Program Manager
2 months ago
We are seeking a highly motivated and results-driven individual to join our team as a Leadership Development Program Manager. This role will be responsible for leading and managing the development of future leaders within our Car Care centers.
Key Responsibilities- Lead and assist in the customer service and sales process, including customer service, sales, writing and updating repair orders, and digital vehicle inspections.
- Oversee overall operational, budgetary, and financial responsibilities and activities of the Car Care location, including payroll, expense control, and shop efficiencies.
- Review financial and sales performance reports and implement actionable solutions to achieve performance results within key performance indicators.
- Monitor and maintain company inventory standards.
- Optimize staff performance by providing continuous training, coaching, feedback, and recognition.
- Lead employees to meet expectations of productivity, quality, and customer service standards.
- Document performance issues in accordance with company policies and procedures.
- Prepare staff schedules for adequate coverage to meet member/customer service and repair needs.
- Partner with Area/Regional Manager to recruit, interview, select, and hire appropriate staff to meet business needs.
- Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions, and termination decisions are handled and communicated correctly.
- Maintain the highest level of customer service scores by handling customer complaints immediately, focusing on solutions, and resolving issues to assist members/customers.
- Actively look for member/customer needs across all business lines and introduce members to other departments.
- Champion safety and ensure the Car Care branch is within compliance of established safety guidelines.
- Conduct investigations for safety incidents and identify opportunities for correction or improvement with the Safety Manager.
- High School diploma, GED, or Technical school certification.
- Valid driver's license.
- 6 months or more of relevant customer service or sales experience.
- Demonstrates a results-focused bias for action.
- Analyzes financial information to evaluate strategic opportunities and options.
- Manages effective teams and partnerships.
- Works well with individuals and groups to achieve common goals.
- Offers objective review of facts and options to make logical business decisions, with a forward-thinking approach to organizational goals.
- Keenness and quickness in understanding business risks and opportunities.
- Achieves goals through effective and appropriate interaction with leaders, peers, employees, partners, and contacts.
- Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations.
- Bachelor's degree.
This role involves standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight). Must have own tools appropriate for their skill level for use in the center. Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities. Must be able to maintain working on your feet in a concrete facility for the entire work shift.
