Desktop Support Engineer

3 weeks ago


Tucson, Arizona, United States Silverado Technologies Inc Full time

**Job Title:** IT Support Specialist

Silverado Technologies Inc is seeking a skilled and motivated IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing front-line technical support to our clients by assisting with day-to-day IT troubleshooting and maintenance.

**Job Description:

Company Overview

Silverado Technologies Inc is an award-winning, woman-owned Information Technologies firm that has been supporting businesses throughout Southern Arizona for over two decades. We empower business growth through technology by providing our clients with real solutions and world-class service that starts with understanding and caring about our clients' goals and concerns.

Key Responsibilities:
  • Provide front-line technical support to our clients by assisting with day-to-day IT troubleshooting and maintenance
  • Respond to support requests through multiple channels (phone, email, and ticketing system)
  • Troubleshoot and resolve routine issues related to desktops, laptops, mobile devices, software applications, and basic network connectivity
Requirements

The ideal candidate will have 1+ years of technical support experience, preferably in an IT helpdesk or customer support role. A CompTIA A+, Network+, or Microsoft 365 Fundamentals certification is preferred. Strong verbal and written communication skills, strong problem-solving abilities, and the ability to work well in a team environment and learn quickly on the job are essential.



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