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Technical Service Associate

2 months ago

Lenexa, Kansas, United States ProCharger Full time
Job Summary

We are seeking a highly skilled and experienced Technical Service Associate to join our team at ProCharger. As a key member of our technical support team, you will be responsible for providing world-class service to our dealers and customers, ensuring that they receive the highest level of technical support and sales support.

Key Responsibilities
  • Assure the technical service and sales support phone center is properly staffed and that our dealers and customers receive world-class service.
  • Accurately enter orders received via phone, fax, and email.
  • Support the sales, engineering, and marketing teams with technical expertise and product knowledge.
  • Assist engineers with the development of new products, perform installations on beta applications, and assist with maintenance of the company-owned fleet of performance vehicles.
  • Research, track, and monitor internet sites, including relevant forums, and contribute as needed to represent ProCharger.
  • Attend trade shows and exhibit at automotive events and drag races as required.
Requirements
  • Strong automotive knowledge and mechanical ability.
  • Technical problem-solving skills.
  • Technical or automotive parts sales experience.
  • Multi-line and/or call center experience preferred.
  • Excellent communications skills, particularly the ability to listen, understand, and explain technical information.
  • Experience and proven strengths in troubleshooting technical products on the telephone and in person.
  • Understanding and/or passion for high-performance and motorsports preferred.
  • Strong internet knowledge, including social media.
  • Proven track record of providing superior customer service.
  • Computer and internet experience required.
  • Recognized track record in attendance and punctuality.
  • Enthusiasm for teamwork, customers, and forming professional relationships.
What We Offer

Accessible Technologies, Inc. offers a great benefits package and an outstanding teamwork environment. We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.