Store Operations Manager

3 days ago


Williamsburg, Virginia, United States True North Full time

The Store Manager at True North is responsible for leading the team and ensuring the store runs smoothly. This includes hiring, training, and scheduling team members, as well as providing direction, setting goals, and giving feedback. The Store Manager is also responsible for managing inventory, controlling labor and cash/inventory shortages, and reporting maintenance issues in a timely manner.

Key Responsibilities:

· Provide exceptional guest service by creating a welcoming and friendly environment.

· Foster a culture of respect, teamwork, and guest service.

· Recruit and train team members, including Cashiers, Shift Managers, and Assistant Store Managers.

· Ensure compliance with all policies and procedures through consistent communication with team members.

· Evaluate and address employee performance issues.

· Resolve guest complaints in a timely and professional manner.

· Ensure all merchandise is in stock, properly displayed, and correctly priced.

· Monitor store activity and ensure transactions are taking place correctly.

· Respond quickly to emergencies and notify the appropriate individuals.

· Complete store reports and paperwork in a timely fashion.

· Provide support and coverage to the store as needed.

Essential Skills and Requirements:

· Ability to effectively supervise, train, and motivate others.

· Communicate clearly and professionally with team members and guests.

· React calmly in emergency situations.

· Read, count, and write to accurately manage store operations.

· Take responsibility for transporting bank deposits.

· Work in cold conditions for long periods of time.

· Move or handle merchandise weighing up to 50 pounds.

· Stand for extended periods of time.

· Ability to work flexible schedules, including first, second, and third shifts.

Minimum Qualifications:

· Must possess and maintain a valid Driver's License.

· Must have a High School Diploma or equivalent.

· Must possess and maintain a vehicle.

· Previous experience supervising others is preferred.

· Must be available to work a minimum of 45 hours per week and provide support 24 hours a day, 7 days a week.



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