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Front Desk Representative

2 months ago

Temecula, California, United States Carter Hospitality Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at South Coast Winery Resort & Spa. As a key member of our Front Office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and promoting our hotel amenities and services.

Key Responsibilities
  • Guest Service: Maintain a friendly, cheerful, and courteous demeanor at all times, greeting guests by name, and ensuring they feel welcome to the property.
  • Front Desk Operations: Register guests, assign rooms, conduct check-out processes, and handle cash, credit card, and other financial transactions.
  • Communication: Respond to guest inquiries with accurate information and a positive attitude, answer phone calls, and retrieve guest mail, faxes, and packages.
  • Sales and Marketing: Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
  • Problem Resolution: Welcome and effectively resolve guest questions, issues, and complaints with supervisor assistance as needed.
Requirements
  • Customer Service: Provide exceptional guest service, ensuring a high level of satisfaction and loyalty.
  • Communication: Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Technical Skills: Proficient in hotel software systems, including property management systems and point-of-sale systems.
  • Teamwork: Collaborate with other departments to ensure seamless guest service and resolve any issues that may arise.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including health insurance, dental insurance, and 401(k) matching.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Training and Development: Ongoing training and development opportunities to enhance your skills and knowledge.