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Automotive Parts Sales Specialist

2 months ago

Cheyenne, Wyoming, United States Ken Garff Automotive Group Full time


Embarking on a journey with Ken Garff Automotive Group signifies you are in for an exceptional experience. We pride ourselves on being distinct from the typical dealership landscape.

Our mission is to innovate and evolve continuously, which is why our team members take pride in their workplace.

Ford Cheyenne, a proud member of the Ken Garff Automotive family, is on the lookout for a skilled Automotive Parts Sales Specialist who embodies our core values of respect, integrity, growth, humility, and teamwork.

As a collective, we strive to be the most respected automotive group by treating individuals R.I.G.H.T and fostering lifelong customer relationships.

Reasons to join our team:
- Comprehensive training and genuine career advancement opportunities
- Competitive pay structure (commission-based)
- Flexible schedule (Monday - Friday), no weekends required
- Collaborative environment with a positive culture
- Paid Time Off and 401k with company contribution
- Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance
- Year-end bonus initiative for all staff (Garff Giveback)
- Employee discounts on vehicle purchases, parts, services, and more

Key responsibilities include:
- Addressing customer concerns with care, urgency, and adherence to dealership protocols; directly managing customer complaints related to parts
- Promoting the sale of branded components
- Regularly enhancing the efficiency of customer/Parts Department interactions and transactions
- Establishing procedures to guarantee accuracy between inventory and digital records
- Refreshing accessory displays and collaborating with the Sales Manager to ensure accessory vehicles are available
- Overseeing workflow in the parts department and intervening as necessary to meet deadlines and technician requirements
- Making warranty and billing modifications
- Monitoring backorders daily to ensure timely shipping and receipt of deliveries
- Ensuring all dealership purchases are accurately recorded prior to payment
- Guaranteeing all parts are correctly labeled to secure full credit from the manufacturer
- Assisting in the collection of overdue accounts
- Informing all special-order customers upon the arrival of their parts

Qualifications:
- A minimum of 2 years of experience in an automotive parts department is preferred
- Ability to comprehend job-related instructions and information, whether in electronic or paper format
- Creative and logical problem-solving skills, demonstrating empathy towards customers and their concerns
- High School diploma or equivalent is required
- Capability to navigate the parts department and possess computer proficiency
- Ability to meet the physical demands of the position (i.e., lifting over 50lbs)
- Valid in-state driver's license with a driving record that meets company standards
We are an Equal Opportunity Employer.

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