Customer Service Supervisor

3 days ago


Long Beach, California, United States Molina Healthcare Full time
Job Title: Supv, Member Services

Molina Healthcare is seeking a highly skilled and experienced Customer Service Supervisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our members and providers, resolving issues, and addressing needs in a fair and effective manner.

Key Responsibilities:
  • Supervise a team of customer service representatives and provide guidance and support to ensure excellent service delivery.
  • Manage escalations within the department, ensuring timely and effective resolution of complex issues.
  • Ensure compliance with contractual and regulatory requirements.
  • Address member inquiries, questions, and concerns related to enrollment, claims, benefits, and referrals/authorizations for medical care.
  • Provide exemplary customer service to members, co-workers, vendors, providers, government agencies, business partners, and the general public.
Requirements:
  • 3-5 years' experience in a call center environment.
  • 1-2 years supervisory experience.
  • Associate degree or equivalent combination of education and experience.
Preferred Qualifications:
  • Bachelor's degree or equivalent combination of education and experience.
  • 5-7 years' experience in a call center environment.

Molina Healthcare offers a competitive benefits and compensation package. We are an Equal Opportunity Employer (EOE) M/F/D/V.



  • Long Beach, California, United States See's Candies Full time

    Job Title: Customer Sales SupervisorJob Summary:We are seeking a highly skilled Customer Sales Supervisor to join our team at See's Candies. As a Customer Sales Supervisor, you will be responsible for leading a team of customer service agents to achieve sales and service goals, while providing an exceptional experience for our customers.Key...


  • Long Beach, California, United States Ecology Transportation Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our Port Division team at Ecology Transportation Services. The successful candidate will be responsible for administering transportation orders and billing for assigned accounts within our Transportation Management Software (TMS).This role is part of a...


  • Long Beach, California, United States AccorHotels Full time

    Room Service SupervisorAt SLS Barcelona, we're seeking a highly skilled Room Service Supervisor to join our pre-opening team. As a key member of our In-Room Dining team, you'll be responsible for ensuring exceptional service and guest satisfaction.Key Responsibilities:Provide warm and engaging service to our guests.Perform all server duties for beverage and...


  • Long Beach, California, United States Automobile Club of Southern California Full time

    Job SummaryThe Automobile Club of Southern California is seeking a highly skilled Automotive Services Field Supervisor to join our team. As a key member of our Emergency Roadside (ERS) services team, you will be responsible for ensuring consistent delivery of legendary service to AAA members and customers.Key Responsibilities:Provide comprehensive guidance...


  • Long Beach, California, United States Morrison Express Full time

    Job OverviewMorrison Express is seeking a highly skilled Logistics Coordinator - Customer Service Specialist to join our team. As a key member of our operations team, you will be responsible for coordinating and communicating with shippers, truckers, carriers, and overseas offices for processing export/import shipments.Key Responsibilities:Coordinate and...

  • Area Supervisor

    3 weeks ago


    Long Beach, California, United States dd's Discounts Full time

    Join Our Team as an Area Supervisor at dd's DiscountsWe're seeking a highly motivated and safety-conscious Area Supervisor to join our team at dd's Discounts. As a key member of our store leadership team, you'll play a critical role in maintaining a safe and secure shopping environment for our customers and associates.Key Responsibilities:Ensure a high level...


  • Long Beach, California, United States U.S. VETS Full time

    U.S. VETS is seeking a dedicated and experienced Veteran Services Supervisor to lead our residential services team. This role plays a vital part in ensuring the well-being and successful transition of military veterans and their families. Reporting directly to the Veteran Services Coordinator, you will oversee the daily operations of our residential...

  • Front-End Supervisor

    2 weeks ago


    Long Beach, California, United States Restaurant Depot Full time

    Restaurant Depot E 68th St Job OpportunityAs a Front-End Supervisor at Restaurant Depot, you will be responsible for:Key Responsibilities:Supervising and training cashiers, front-end loaders, checkers, and U-boat retrieval staffEnsuring friendly, efficient, and professional customer serviceEnsuring compliance with established sales and security policies and...

  • Area Supervisor

    2 weeks ago


    Long Beach, California, United States dd's Discounts Full time

    Area Supervisor Job DescriptionAt dd's Discounts, we're looking for a skilled Area Supervisor to join our team. As an Area Supervisor, you'll play a critical role in maintaining a safe and secure shopping environment for our customers and associates.Key Responsibilities:Ensure a high level of awareness on the sales floor to prevent accidents and maintain a...


  • Long Beach, California, United States Clearwave Communications Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.Key...


  • Long Beach, California, United States Monstera Talent Ltd Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our Customer Service Support team, you will be responsible for providing exceptional customer service, addressing inquiries, and ensuring a positive experience for our clients' customers.Key Responsibilities:Assist...


  • Long Beach, California, United States Eastza limited Full time

    Customer Service AmbassadorAre you a people person with a passion for delivering exceptional customer experiences? Do you have a knack for building strong relationships and a talent for communicating effectively? We're looking for a Customer Service Ambassador to join our team at Eastza Limited!As a Customer Service Ambassador, you will be the face and voice...


  • Long Beach, California, United States Moon Moments Ltd Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Service Support team, you will be responsible for providing exceptional customer service, addressing inquiries, and resolving issues in a timely and professional manner.Key...


  • Long Beach, California, United States Sees Candy Shops Inc Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling customer inquiries, and resolving issues in a timely and...


  • Long Beach, California, United States Moon Moments Ltd Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our Customer Service Support team at Moon Moments Ltd as a Customer Service Ambassador. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring our clients' customers receive the best possible experience.Key...


  • Long Beach, California, United States The Hertz Corporation Full time

    Customer Service and Sales AssociateAs a Customer Service and Sales Associate at The Hertz Corporation, you will play a key role in delivering world-class customer service and sales support to our customers. Your primary responsibility will be to consult with customers on their Hertz rental, maximizing revenue opportunities by actively offering products and...


  • Long Beach, California, United States Kimco Staffing Services Full time

    Job SummaryKimco Staffing Services is seeking a skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesProvide timely and effective customer service via phone,...


  • Long Beach, California, United States LAZ Parking Full time

    Customer Service RepresentativeLAZ Parking - $23.00/hourJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at LAZ Parking. As a key member of our operations team, you will be responsible for providing exceptional service to our customers, ensuring a safe and secure parking experience.Key...


  • Long Beach, California, United States FASTSIGNS of Long Beach and Torrance Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at FASTSIGNS of Long Beach and Torrance. As a key member of our team, you will be responsible for providing exceptional customer service, sales, and project coordination.Key Responsibilities:Sales and Customer Service: Serve as...


  • Long Beach, California, United States Sunset Acquisitions Inc Full time

    Customer Service RepresentativeThe Customer Service Representative role within our firm works solely with potential consumers by enlightening them of our client's daily offerings along with new promotional opportunities for the consumer.In this position, you will be responsible for building client relations, assessing customers needs, and helping promote our...