Mortgage Fulfillment Operations Manager

4 weeks ago


Moorpark, California, United States Ultimate Staffing Full time
Mortgage Fulfillment Manager Job Description

We are seeking a highly skilled Mortgage Fulfillment Manager to join our team at Ultimate Staffing. As a key member of our operations team, you will be responsible for monitoring workflows and queues to ensure service levels are met, developing process improvements, and managing a team to achieve business objectives.

Key Responsibilities:
  • Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues, and work towards business solutions.
  • Develop new and more innovative, efficient processes to improve overall end-to-end cycle times or quality.
  • Support, recommend, and implement technology initiatives to enhance business processes.
  • Communicate monthly results to Management on departmental performance objectives.
  • Act as the main point of escalation for all issues within the function.
  • Perform capacity and staff planning to ensure adequate service levels are met.
Qualifications:
  • Bachelor's degree or equivalent work experience (5+ years).
  • Advanced knowledge of Microsoft Office (Excel, Access, Word, and PowerPoint).
  • Mortgage experience is a plus.

Ultimate Staffing is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace.



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