Supervisor of Nursing Support Services
4 weeks ago
Job Summary
The Supervisor, Nursing Support Services provides leadership to frontline delivery teams supporting nursing staff. This role is responsible for coordinating scheduling, performing rounds, and monitoring the Teletracking system to ensure timely transport jobs.
Key Responsibilities
- Provide supervision to health unit coordinators, transporters, couriers, and equipment technicians on assigned shift.
- Coordinate scheduling for regular staff and on-call staff.
- Perform rounds to ensure accountability of staff.
- Monitor the Teletracking system to ensure transport jobs are being fulfilled in a timely fashion.
- Coordinate beds and equipment resources to ensure availability when needed.
- Facilitate 90-day, annual evaluations, employee engagement activities, 03's, coaching, and corrective actions for staff members.
- Administer monthly Steps to Success and bi-annuals for transporters and monthly chart audits for HUCs.
- May be required to leave the hospital for stat lab retrieval or the transport of the NICU Team to the airport during their shift.
- Collaborate with department managers to facilitate weekly huddles, attend necessary NSS leadership meetings, and provide administrative support within a reasonable timeframe.
- Participate in NSS on-call rotation.
- Assist with patient discharges using Safe Patient Handling.
- Perform all other related duties assigned.
Requirements
- Bachelor's degree + 2 years supporting nursing OR High School Diploma or GED + 5 years of prior experience administratively supporting nursing teams, serving as a patient transporter, and/or equipment technician.
- BLS certification from the American Heart Association.
- + 2 years leadership experience; leading people and/or processes.
- TX Driver license and ability to be covered under UMC auto insurance.
Skills and Abilities
- Demonstrated critical and problem-solving skills.
- Clear and concise communication skills, both verbally and in writing.
- Proficient in Microsoft Office products, email, electronic medical documentation, etc.
- Strong intrapersonal skills to be able to interact with a wide-range of individuals including payors, physicians, multi-disciplinary team, etc.
Interaction with Other Departments and Other Relationships
This position has much interaction with nursing staff, and occasional interaction with medical staff.
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