Technical Services Representative II
1 week ago
Samsung HVAC America, LLC is seeking a highly skilled Technical Services Representative II to join our team.
Job Summary:
This position provides specialized, senior technical service support for customers, staff, and external users of Samsung HVAC products. The successful candidate will be able to diagnose and resolve technical situations while providing excellent customer service.
Key Responsibilities:
- Respond to escalated technical support service calls, analyze full requirements of Samsung HVAC equipment, and test systems components.
- Update and maintain internal customer support database for issue tracking.
- Assist with development, instruction, and support updating technical training materials regarding Samsung HVAC products.
- May assist in preparing reports, compile data into comprehensible format, and provide information for the department's effective customer, internal, and company communications.
- Participate in development and improvement of programs and activities within the Technical Services Department.
Requirements:
- Bachelor's degree or equivalent with a certificate in Heating, Ventilation, and Air Conditioning or equivalent combination of education and experience required.
- 3-5 years specialized training and knowledge in HVAC industry.
- Experience in fast-paced call center environment, including data entry, word processing, spreadsheets, and software.
- Experience researching information and preparing communications.
Working Conditions:
- Operate a computer keyboard, telephone, and view a video display terminal more than 90% of work time.
- Lift, move, or adjust general office equipment, boxes, or materials weighing up to 50 pounds using proper materials handling equipment and procedures.
- Occasionally work additional hours beyond normal schedule.
- Individuals must possess a valid driver's license in good standing.
- Regular travel requirements with occasional overnight travel up to 25% required.
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