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Luxury Beauty Sales Associate
2 months ago
About the Role:
At Ulta Beauty, Inc., we're seeking a highly skilled and passionate Luxury Beauty Advisor to join our team. As a Luxury Beauty Advisor, you will be responsible for maximizing sales in our high-end beauty brands by engaging with guests to determine their individual needs and assisting them in selecting and purchasing merchandise.
Key Responsibilities:
- Meet or exceed sales and clientele goals for luxury brands, contributing to the store's overall sales and service performance.
- Build business by achieving sales targets, using product services and data capture to build guest loyalty, recruit new guests, and grow guest return rates.
- Provide exceptional guest service by greeting and engaging every guest, personalizing service to their needs, offering samples, recommending complementary products and services, and informing guests of current promotions and events.
- Build, maintain, and successfully provide superior service to every guest, every day, to grow a customer list for luxury brand sales.
- Courteously handle sales, refunds, and exchanges, and have solid knowledge of luxury brands, their heritage, and product benefits to share with guests and the team.
- Perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest experience.
- Grow and enhance business by demonstrating and executing exclusive product demonstrations, and book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience.
- Remain informed and participate in promotions and marketing initiatives within the brand and throughout all categories/departments of the Ulta Beauty store.
- Use the provided clientele system to obtain guest information, follow up consistently with guests after sales and/or sampling to build loyalty and grow the business.
- Maintain prompt, regular attendance and contribute to an inclusive environment that supports teammates, peers, and internal and external guests served.
Requirements:
- High school diploma preferred.
- Cosmetology or demonstrator license where required by applicable state law.
- Cosmetics artistry experience preferred.
- Demonstrate a passion for and significant competency in sales, products, and service.
- Ability to build and maintain strong customer relationships.
- Ability to work independently and as part of a team.
- Ability to positively and proactively handle guest concerns and prioritize multiple tasks in a fast-paced environment.
- Strong verbal communication and interpersonal skills.
Working Conditions:
- Frequent mobility during shift.
- Frequent standing, bending, pulling, pushing, reaching, and twisting during shift.
- Continuous lifting and/or moving up to 10 lbs. during shift.
- Continuous coordination and manipulation of objects during shift.
