Telecommunications Network Analyst
3 weeks ago
The Telecommunications Network Analyst is a strategic position providing high-level analytical skills and expertise in Telecomm Networks. This role involves the execution of Telecom operations, expert-level analytical skills, and extensive knowledge of telecomm operations, contract management, trending/capacity, and traffic analysis.
Key Responsibilities- Telecomm Analytics: Perform complex telecomm analysis of business needs, translate to technical works with Telecomm providers to create service orders
- Telecomm Expense Management: Handles all first bill reviews to ensure billing is accurate, including review for proper tax status, appropriate fees and surcharges, proper quantity of USOCs, any contract rates are appropriate and not overstated/understated, etc
- Technical Operations Management: Works with Telecomm providers for incident and problem resolution to telecomm related events
- Service Records Auditing: Auditing customer service records – audits all customer service records annually to ensure that billing is correct for all services in records
- Asset Management: Conducting physical inventories – using audited customer service records and bills, physically site survey each site to ensure that the services being billed for are actually in use by CHRISTUS Health facilities
- Long Distance Analysis: Conducting LDUAs – Scrutinize long distance calls to determine any patterns that might suggest toll fraud, etc, and then refer to appropriate team member for handling
- Architecture Documentation: Schematics – keep repository of network schematics
- Contract Management: keep repository of contract information including type of service, term, start date, stop date, location(s), etc
- Reporting: provide reports of sites, inventory, contract, vendors, cost allocations per AP code and per location code, both on demand and scheduled
- High School Diploma
Full Time
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