Customer Experience Associate

2 weeks ago

Boston Massachusetts, United States Enterprise Holdings Full time
{"title": "Customer Experience Representative", "description": "Unlock Your Potential with Enterprise Holdings

At Enterprise Holdings, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Representative, you'll play a vital role in achieving this goal by providing top-notch service to our customers.

Key Responsibilities:
  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
  • Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, and answers, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist in assessing the condition of rental upon return
  • Notify management of any known customer problems
  • Notify management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training
  • Perform miscellaneous and backup duties as assigned
What We Offer:
  • Paid time off
  • Consistent full-time 40-hour per week schedule
  • Employee discount
  • Retirement savings plan including 401(k) with matching profit sharing
  • Health insurance
  • Life insurance
  • Dental insurance
  • Vision insurance
  • Training and development
Requirements:
  • Must be at least 18 years of age
  • Must have a high school diploma or GED
  • Must currently have a valid US driver's license
  • Must have no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol-related conviction on driving record in the past 5 years
  • Must have at least 6 months of prior customer service experience
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
", "lang_code": "en-US"}

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