Warehouse Operations Manager

1 week ago


York, Pennsylvania, United States Shipfusion Full time
Operations Supervisor Role

At Shipfusion, we're seeking an experienced Operations Supervisor to lead our brand new fulfillment center. As a key leader, you'll drive operational efficiency and employee engagement, ensuring our warehouse operates at maximum efficiency with customer satisfaction as the primary goal.

Responsibilities:
  • Manage, organize, train, and provide direction for a team of warehouse employees to ensure the warehouse operates at maximum efficiency.
  • Achieve all operational goals and service levels alongside the operations leadership team.
  • Find creative solutions for day-to-day operational challenges.
  • Maintain a safe and healthy work environment, ensuring policies and procedures are followed.
  • Direct and manage the team in a way that promotes equality, consistency, and the feeling of value from team members.

Daily and Monthly Responsibilities:
  • Supervise daily activities of the warehouse, including order fulfillment, quality assurance, inventory control, and logistics coordination.
  • Manage eCommerce order fulfillment while achieving established service levels.
  • Work directly with our Customer Support and Account Manager teams to ensure client deliverables are met.
  • Oversee dynamic and changing customer needs, such as special packaging, kitting, and bundling projects.
  • Lead a highly productive and engaged team while removing obstacles to drive operational efficiencies.
  • Support new client onboarding and creative fulfillment processes.
  • May be required to perform other duties to meet the ongoing needs of the organization.

What You'll Bring to the Team:
  • 3+ years of experience leading an operations team in a warehouse environment.
  • Ability to learn new technologies and custom proprietary software quickly.
  • Ability to hire, coach, train, and manage a team of 10 to 50 employees.
  • An ability to learn and adapt quickly in a fast-paced changing environment.
  • Detail-oriented, strong interpersonal and communication skills.
  • Strong time management skills, with the ability to manage various projects.
  • Understanding of OSHA and regulatory compliance is a plus.
  • High school diploma or equivalent (college degree preferred).
  • Experience with Microsoft Excel or Google Sheets.
  • Flexible to business needs and a positive attitude.
  • Customer service and communication skills.
  • Continuous improvement mindset.
  • Startup experience.
  • Knowledge of performance metrics.
  • Leadership and development skills.
  • Fluent in English (Spanish is strongly preferred).


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