Warehouse Operations Manager
1 week ago
At Shipfusion, we're seeking an experienced Operations Supervisor to lead our brand new fulfillment center. As a key leader, you'll drive operational efficiency and employee engagement, ensuring our warehouse operates at maximum efficiency with customer satisfaction as the primary goal.
Responsibilities:
- Manage, organize, train, and provide direction for a team of warehouse employees to ensure the warehouse operates at maximum efficiency.
- Achieve all operational goals and service levels alongside the operations leadership team.
- Find creative solutions for day-to-day operational challenges.
- Maintain a safe and healthy work environment, ensuring policies and procedures are followed.
- Direct and manage the team in a way that promotes equality, consistency, and the feeling of value from team members.
Daily and Monthly Responsibilities:
- Supervise daily activities of the warehouse, including order fulfillment, quality assurance, inventory control, and logistics coordination.
- Manage eCommerce order fulfillment while achieving established service levels.
- Work directly with our Customer Support and Account Manager teams to ensure client deliverables are met.
- Oversee dynamic and changing customer needs, such as special packaging, kitting, and bundling projects.
- Lead a highly productive and engaged team while removing obstacles to drive operational efficiencies.
- Support new client onboarding and creative fulfillment processes.
- May be required to perform other duties to meet the ongoing needs of the organization.
What You'll Bring to the Team:
- 3+ years of experience leading an operations team in a warehouse environment.
- Ability to learn new technologies and custom proprietary software quickly.
- Ability to hire, coach, train, and manage a team of 10 to 50 employees.
- An ability to learn and adapt quickly in a fast-paced changing environment.
- Detail-oriented, strong interpersonal and communication skills.
- Strong time management skills, with the ability to manage various projects.
- Understanding of OSHA and regulatory compliance is a plus.
- High school diploma or equivalent (college degree preferred).
- Experience with Microsoft Excel or Google Sheets.
- Flexible to business needs and a positive attitude.
- Customer service and communication skills.
- Continuous improvement mindset.
- Startup experience.
- Knowledge of performance metrics.
- Leadership and development skills.
- Fluent in English (Spanish is strongly preferred).
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