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IT Support Specialist
2 months ago
We are seeking a highly skilled IT Support Specialist to join our team at Elevate Energy. As a key member of our IT team, you will be responsible for providing technical support and assistance to our staff and external affiliates.
Key Responsibilities- Provide first-tier support for Elevate's IT infrastructure, including software, hardware, and associated peripherals.
- Diagnose, troubleshoot, and resolve customer issues associated with IT systems, applications, and hardware.
- Provide superior customer service to internal and external customers throughout the ticket process.
- Follow technical documentation and runbooks for IT systems and processes.
- Assist with the installation, provisioning, and repair of computer hardware and software.
- Support Elevate's flexible work hours and on-call rotation.
- Manage asset inventory and assist with onboarding/offboarding and deployment of users and workstations.
- At least one year of experience in a Desktop Support, Help Desk, or IT Operations setting.
- Associate degree or A+/Network+ certifications preferred.
- Experience implementing, maintaining, and troubleshooting Windows 10/11, Office 365, hardware, peripherals, and user endpoints.
- Experience with password management in Active Directory.
- Excellent written and verbal communication skills, with demonstrated attention to detail.
- Ability to take direction and work collaboratively as part of a diverse team.
- Demonstrated ability to work independently and implement critical thinking skills to address customer IT issues.
We design and implement programs that reduce costs, protect people and the environment, and ensure the benefits of clean and efficient energy use reach those who need them most. At Elevate Energy, we empower individuals to challenge conventional thinking in pursuit of innovation and we seek dynamic, hardworking team members who are inspired to work with people of diverse backgrounds and perspectives.
CompensationThe total compensation for this position includes health and welfare benefits, defined contribution benefit, professional development, generous paid time off policies, and a flexible schedule. This is an exempt individual contributor position with a salary range of $60,000 - $70,000, based on experience and location.
