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VIP Customer Service Representative

2 months ago

Vicksburg, Mississippi, United States Bally's Dover Casino Resort Full time
Position Overview

The VIP Customer Service Representative plays a crucial role in delivering outstanding service to our esteemed guests. This position is essential for fostering positive relationships and ensuring a memorable experience for all visitors.

Key Responsibilities
  • Exceptional Customer Service: Provide top-notch assistance to guests and colleagues via phone and in-person interactions.
  • Positive Engagement: Maintain a friendly demeanor while effectively managing challenging situations with guests.
  • Personalized Service: Build and sustain rapport with customers based on individual preferences and history.
  • Reservation Management: Handle phone inquiries and book reservations for events, dining, and accommodations for VIP guests.
  • Account Creation: Facilitate the establishment of new player accounts as required for reservations.
  • Record Keeping: Maintain organized logs and files for upcoming events as directed by management.
  • Operational Knowledge: Stay informed about the Casino's various departments and their hours of operation.
  • Promotional Awareness: Keep updated on all marketing initiatives and promotions.
  • Data Accuracy: Ensure precise information is recorded in the Customer Management Platform.
  • Ongoing Communication: Engage in continuous dialogue with valued table and slot players.
  • Judicious Decision-Making: Exercise sound judgment regarding monetary considerations for player benefits.
  • Problem Resolution: Address customer issues within the scope of authority when necessary.
  • Special Arrangements: Coordinate additional services for guests upon request, such as transportation and local information.
  • Event Planning Support: Assist in organizing promotional events and compiling guest lists for special occasions.
  • Flexible Scheduling: Availability to work varied hours, including evenings and weekends as needed.
  • Confidentiality Maintenance: Uphold the confidentiality of company and player information at all times.
  • Multitasking Ability: Demonstrate the capacity to manage multiple tasks efficiently.
  • Training Requirement: Complete necessary training on-site to ensure readiness for the role.