Card Dispute Resolution Professional
6 days ago
We are seeking a skilled Card Dispute Resolution Professional to join our team at Educational Federal Credit Union. As a financial institution dedicated to providing quality financial services to the South Florida educational community since 1935, we strive to provide staff with challenging career opportunities and great benefits.
Estimated Salary: $45,000 - $65,000 per year.
Job OverviewThis role involves interacting with cardholders via phone to resolve disputed transactions in compliance with applicable rules and regulations.
Duties and Responsibilities:
- Accepts cardholder disputes by phone, ensuring that outstanding service is provided.
- Gathers all pertinent information related to assigned cardholder claims.
- Investigates claims in accordance with documented procedures.
- Maintains a working knowledge of all rules and regulations governing card disputes, including Regulation E, Regulation Z, and Visa Operating Rules.
- Processes disputes within regulatory timeframes, and promptly provides provisional credit.
- Processes chargebacks, pre-arbitration, arbitration, and compliance cases within Visa guidelines to maximize recovery of funds.
- Provides feedback to the Dispute Resolution Supervisor concerning card fraud trends based on commonalities in disputes.
- Reissues cards when cardholder data has been compromised.
- Processes lost/stolen and confirmed fraud reports from third-party providers.
- Works other reports as required.
- Performs other duties as assigned by management.
To be successful in this role, you will need:
- Two years of prior financial services and plastic card experience.
- Superior customer service and escalation resolutions skills.
- Strong analytical skills.
- Effective communication skills.
- Some Saturday work required.
- Bilingual Preferred (Spanish).
We offer a range of benefits to support your well-being and career development, including:
- Paid Holiday.
- Paid Birthday.
- Paid Sick and Personal Days.
- Paid Vacation.
- Retirement/401K with matching contributions.
- Medical, Dental and Vision Insurance.
- Life Insurance and Long Term Disability.
- Tuition reimbursement for Undergraduate and Graduate courses.
- Various Incentive Programs.
- Career opportunities.
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