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Eligibility Specialist II

2 months ago

Mesquite, Texas, United States Savista Full time

About the Role:

Savista is seeking a highly skilled Eligibility Specialist II to join our team. As a key member of our revenue cycle team, you will play a critical role in ensuring that our clients receive the financial assistance they need to access quality healthcare.

Key Responsibilities:

  • Conduct face-to-face interviews with patients to determine eligibility for financial assistance
  • Handle high-volume caseloads of patients requiring financial and medical screening
  • Facilitate the application process and direct patients to the next appropriate step
  • Submit applications and supporting documentation to the appropriate institution in accordance with company protocol
  • Act as an advocate for patients while serving as a liaison to other colleagues, client hospital personnel, and government agency staff
  • Provide exceptional customer service and maintain a professional image
  • Meet or exceed established productivity, quality, and revenue metrics

Requirements:

  • Bilingual in English and Spanish required
  • High school diploma or GED
  • 6+ months of experience in a customer service role, interacting directly with customers
  • Experience working in a role that requires prioritization, quality, and achievement of performance metrics
  • Ability to handle sensitive information and maintain HIPAA compliance
  • Experience accessing multiple databases simultaneously or managing multiple open screens to gather information
  • Proven time management skills
  • Typing skills of 40 wpm
  • Proficient with Internet Explorer and Microsoft Office
  • Maintain acceptable attendance and schedule requirements

Preferred Requirements:

  • 6+ months of experience working within financial counseling in a hospital, physician office, or home environment
  • Understanding of federal or state government agencies, including Social Security, Medicaid, or charity care, healthcare accounts receivable within the healthcare revenue cycle touching patient accounts