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Quality Assurance Manager

1 month ago

Fontana, California, United States Samuel, Son & Co (USA), Inc. Full time
Job Summary

At Samuel, Son & Co. (USA), Inc., we are seeking a highly skilled Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will be responsible for leading and mentoring the quality team, fostering a culture of continuous improvement. You will develop and implement quality assurance strategies and processes, act as the primary contact for all quality-related matters with customers and suppliers, and conduct quality audits on suppliers to ensure compliance with company standards.

Responsibilities
  • Lead and mentor the quality team to ensure a culture of continuous improvement.
  • Develop and implement quality assurance strategies and processes.
  • Act as the primary contact for all quality-related matters with customers and suppliers.
  • Conduct quality audits on suppliers to ensure compliance with company standards.
  • Address customer complaints and implement corrective actions.
  • Oversee all aspects of product quality, from raw materials to final product.
  • Maintain QC equipment - qualification, calibration, and maintenance.
  • Lead and support formal quality initiatives, including SPC and Six Sigma.
  • Participate in investigations for failures during quality control testing; perform troubleshooting, process development, and improvement activities.
  • Identify areas for improvement and implement process enhancements to increase product quality.
  • Analyze complex information from a fact-based standpoint to develop a strategy/plan that is consistent with the evidence collected.
  • Coach team members on how to leverage individual differences and strengths in the team to optimize decision-making and develop solutions.
  • Set and execute balanced goals for the team that are challenging and aspirational.
  • Follow projects through from conception to completion, with a focus on meeting stated objectives.
  • Ensure a culture is in place that puts the safety and welfare of our employees ahead of all other goals.
  • Lead Operational Excellence using CI principles, tools, methods, and techniques, in direct support of achieving business goals, improved performance, and decreased cost.
  • Lead cross-functional teams to solve quality issues and improve operational efficiency.
  • Ensure all products meet regulatory requirements and industry standards.
  • Maintain up-to-date documentation and quality records.
  • Prepare quality reports and present findings to senior management.
Requirements
  • Bachelor's degree in Quality Management, Engineering, or a related field.
  • Proven experience in a leadership role in Quality Management.
  • Excellent communication and relationship-building skills.
  • 5+ years of experience as Quality Control Manager in the extrusion aluminum industry or equivalent.
  • Critical thinking - using logic and reasoning to develop solutions and identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Monitoring - monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Administration and Management - knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Strong financial literacy - job requires the ability to drive P&L change in standard costing system through well-thought-out projects with appropriate ROI.
  • Disciplined Execution - job requires holding the Operations team accountable through daily execution to the plan. When required, he/she will need to be able to dive into details to ensure operational success.
  • Integrity - job requires being honest and ethical.
  • Stress Tolerance - job requires accepting criticism and dealing calmly and effectively with high-stress situations.
  • Problem Sensitivity - the ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Dependability - job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Production and Processing - knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  • Customer Service - knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Minimum of 2 years' experience in manufacturing.
  • Minimum of 1 year of experience in lean process improvement.
  • Computer Skills (knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
What We Offer
  • Annual base salary range: $86,856 - $136,488.
  • Competitive salary.
  • Company-paid health and dental benefits.
  • Paid vacation.
  • 401K Plan with company match.
  • Opportunity for career stability and growth.
  • Tuition reimbursement program.
About Us

At Samuel, we believe every team member brings unique and valuable skills, experiences, and knowledge to our thriving business - enabling us to build on over 167 years of success in the metals industry. We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job, and be a part of driving positive change - within our organization and in the communities where we live and work. If you're seeking an inclusive, supportive, and welcoming workplace to make your mark and grow your career, we have the programs, culture, and opportunities to make it happen. We're stronger together.