Senior Quality Assurance Manager
4 weeks ago
Job Title: Senior Quality Assurance Manager
Job Summary: We are seeking a highly motivated and experienced Senior Quality Assurance Manager to join our team at DPDHL. The successful candidate will be responsible for managing and coordinating all aspects of quality assurance activities across multiple sites.
Key Responsibilities:
- Manage and coordinate all aspects of quality assurance activities with various levels of risk and complexity.
- Confirm requests for quality support from the site and communicate policies and procedures.
- Proactive liaison with customer for quality assurance across site(s).
- Lead a defined group of Quality Assurance resources and key initiatives, disseminating regulatory and corporate policy changes.
- Develop and implement policy and procedures for sites under their responsibility.
- Develop, manage, and oversee site quality managers/coordinators.
- Lead global and cross-sector QA initiatives.
- Develop and implement processes for regulated hardware, equipment, and software systems (validated as applicable).
- Oversee the maintenance and continuous improvement of the overall quality system for multiple sites or multiple customers within a site.
- Manage and provide oversight for regulatory compliance with regards to products handled and services performed at site by assessing performance to regulatory guidelines, the contract, and customer requirements.
- Work in coordination with continuous improvement team to focus/direct continuous improvement activities/workshops.
- Review and provide recommendations on regulatory, customer and 3rd party audits.
- Review and identify trends within the quality assurance metrics for the organization.
- Primary customer contact for QA related issues/initiatives as needed.
- Develop, distribute and maintain regular management reports.
Requirements:
- Bachelor's degree in a related field or 5+ years relevant work experience, required.
- Graduate's degree in related field, preferred.
- 3+ years of supervisory or management experience (preferably supervising/managing a quality system in a complex/matrix organization), preferred.
- Certification related to quality control (RAC, Six-Sigma, etc.), preferred.
About Us: DPDHL is a business casual environment that focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
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