Pet Care Operations Manager

1 day ago


Winter Park, Florida, United States Banfield Pet Hospital Full time
Overview

Banfield Pet Hospital is a leading provider of veterinary care, dedicated to delivering high-quality services to our clients and their pets. As a Shift Lead at Banfield, you will play a crucial role in ensuring the smooth operation of our hospital, providing exceptional care to our patients, and contributing to the success of our team.

Salary

We offer a competitive salary of $55,000 - $65,000 per year, based on experience and location.

Job Description

The primary purpose of this position is to perform the duties of a Customer Service Coordinator (CSC) and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts. This includes:

  • Managing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Encouraging hospital visits, welcoming clients and pets, ensuring they are comfortable, educating them about their pet's health, and performing or preparing procedures that do not require veterinarian or veterinary technician assistance.
  • Assisting incoming clients by completing required documentation, entering pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
  • Managing finances by maintaining accurate balances and utilizing proper opening and closing procedures.
Leadership Responsibilities

This position requires approximately 20% leadership duties, which include:

  • Assisting the Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients.
  • Supporting the Practice Manager in hospital labor management, including adjusting paraprofessional team schedules on a shift-by-shift basis.
  • May assist the Practice Manager in selecting, training, and day-to-day supervising the paraprofessional team to ensure quality medical care, exceptional client service, associate engagement, and maximum productivity.
Requirements

To be successful in this role, you must have:

  • An Associate's degree or veterinary technician certification/licensure preferred, or the equivalent combination of education, training, and experience.
  • Medical background with medical terminology training preferred.


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