Multifamily Leasing Operations Manager
4 days ago
Hillpointe is a leading real estate development and investment management firm focused on creating market-rate workforce housing across the Sun Belt. With a commitment to excellence, our team drives best-in-class execution.
This role presents an exceptional career-defining opportunity for a results-driven professional to lead lease-up operations and drive occupancy milestones. As Centralized Leasing Team Manager, you will oversee a high-performing team in a fast-paced environment, ensuring alignment with Hillpointe's objectives through team leadership, performance management, and operational excellence.
We offer a competitive environment, career growth opportunities, and the chance to lead a dynamic leasing team in a rapidly expanding portfolio.
Key Responsibilities:
- Scheduling & Coverage:
- Create and manage team schedules to ensure optimal property coverage.
- Adjust for unexpected changes to maintain seamless operations.
- Performance Management:
- Establish and track KPIs such as response time and conversion rates.
- Provide regular performance feedback and coaching.
- Team Leadership:
- Lead and train a centralized leasing team to achieve sales and customer service goals.
- Collaborate with on-site teams to align strategies.
- Operational Efficiency:
- Optimize CRM and scheduling tools for centralized operations.
- Work with marketing to align lead generation with capacity.
- Reporting & Analysis:
- Monitor trends and generate performance reports.
- Recommend strategies to enhance leasing velocity.
- New Hire Onboarding and Offboarding
- Orchestrate the onboarding and offboarding process for each team member, ensuring proper equipment, materials, reporting, communications, schedules, and on-time training.
Estimated Salary: $90,000 - $110,000 per year, depending on experience.
This remote role requires occasional office and site visits, as well as physical mobility to access community spaces. A valid driver's license is required.
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