Multifamily Leasing Operations Manager

4 days ago


Winter Park, Florida, United States Hillpointe Full time

Hillpointe is a leading real estate development and investment management firm focused on creating market-rate workforce housing across the Sun Belt. With a commitment to excellence, our team drives best-in-class execution.

This role presents an exceptional career-defining opportunity for a results-driven professional to lead lease-up operations and drive occupancy milestones. As Centralized Leasing Team Manager, you will oversee a high-performing team in a fast-paced environment, ensuring alignment with Hillpointe's objectives through team leadership, performance management, and operational excellence.

We offer a competitive environment, career growth opportunities, and the chance to lead a dynamic leasing team in a rapidly expanding portfolio.

Key Responsibilities:

  • Scheduling & Coverage:
    • Create and manage team schedules to ensure optimal property coverage.
    • Adjust for unexpected changes to maintain seamless operations.
  • Performance Management:
    • Establish and track KPIs such as response time and conversion rates.
    • Provide regular performance feedback and coaching.
  • Team Leadership:
    • Lead and train a centralized leasing team to achieve sales and customer service goals.
    • Collaborate with on-site teams to align strategies.
  • Operational Efficiency:
    • Optimize CRM and scheduling tools for centralized operations.
    • Work with marketing to align lead generation with capacity.
  • Reporting & Analysis:
    • Monitor trends and generate performance reports.
    • Recommend strategies to enhance leasing velocity.
  • New Hire Onboarding and Offboarding
    • Orchestrate the onboarding and offboarding process for each team member, ensuring proper equipment, materials, reporting, communications, schedules, and on-time training.

Estimated Salary: $90,000 - $110,000 per year, depending on experience.

This remote role requires occasional office and site visits, as well as physical mobility to access community spaces. A valid driver's license is required.



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