Customer Service Representative

3 weeks ago


Milford, Ohio, United States Planet Fitness Full time

About Us

At Planet Fitness, we're dedicated to providing an affordable, high-quality fitness experience that enhances people's lives. Our team of inspiring, motivated, and fun-loving individuals is shaping the future of our brand.

Our Mission

To use our product as a tool for members to achieve their health and wellness goals. We strive to create a Judgement Free Zone where members feel inspired and motivated.

The Role

We're seeking a Member Service Representative to join our team. As a key member of our front desk team, you'll be responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities:

  • Greet members, prospective members, and guests with a smile and provide exceptional customer service.
  • Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Facilitate needed updates to member accounts and respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.

Requirements:

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • An upbeat and positive attitude.
  • Punctuality and reliability are must-haves.
  • Exceptional customer service skills, able to interact positively and professionally with members and coworkers.
  • A strong listener with the ability to empathize and problem-solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • A High School diploma/GED equivalent is required; candidates must be at least 18 years old.

Compensation:

$10.50 per hour



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