Customer Experience Specialist

4 days ago


Milford, Ohio, United States Parallel Full time
About the Role

We're looking for a skilled Customer Experience Specialist to join our team at Parallel. In this role, you'll be responsible for delivering top-notch customer service, promoting our products, and driving sales.

Key Responsibilities
  • Model exceptional customer service, consistently exceeding customer expectations and building long-term rapport.
  • Provide customers and caregivers with expert recommendations on cannabis products, discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.
  • Participate in patient intake processes, entering and maintaining accurate paperwork and patient records.
  • Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale systems.
Requirements
  • Age 21 or over
  • High School Diploma or equivalent
  • Valid Government-Issued Photo ID
  • Flexibility regarding work schedule, including evenings, weekends, and holidays
  • 1 year in Retail or a related industry with a focus on customer service
  • Constantly operating a computer and other office machinery
  • Strong attention to detail and ability to multitask and manage time effectively
Benefits
  • Employee discount
  • Paid time off, paid parental leave, flexible work arrangements
  • 401k enrollment
  • Pet Insurance
  • Tuition Reimbursement Programs
  • Consistent, reliable benefits; full medical/vision/dental (full-time only)

$45,000 - $65,000 per year



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