Customer Experience Specialist
4 days ago
We're looking for a skilled Customer Experience Specialist to join our team at Parallel. In this role, you'll be responsible for delivering top-notch customer service, promoting our products, and driving sales.
Key Responsibilities- Model exceptional customer service, consistently exceeding customer expectations and building long-term rapport.
- Provide customers and caregivers with expert recommendations on cannabis products, discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.
- Participate in patient intake processes, entering and maintaining accurate paperwork and patient records.
- Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale systems.
- Age 21 or over
- High School Diploma or equivalent
- Valid Government-Issued Photo ID
- Flexibility regarding work schedule, including evenings, weekends, and holidays
- 1 year in Retail or a related industry with a focus on customer service
- Constantly operating a computer and other office machinery
- Strong attention to detail and ability to multitask and manage time effectively
- Employee discount
- Paid time off, paid parental leave, flexible work arrangements
- 401k enrollment
- Pet Insurance
- Tuition Reimbursement Programs
- Consistent, reliable benefits; full medical/vision/dental (full-time only)
$45,000 - $65,000 per year
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