Operations Support Specialist

3 weeks ago


Dover, Delaware, United States DELAWARE GUIDANCE SERVICES FOR CHILDREN Full time
Job Overview

About Delaware Guidance Services

Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. Our organization operates offices in multiple locations, including Wilmington, Newark, Dover, Lewes, and Seaford.

We strive to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS provides a comprehensive and competitive employee benefits package, including:

  • Competitive Compensation: $45,000-$60,000 per year, depending on experience
  • Incentive Pay: Opportunities for additional compensation based on performance and specific roles
  • Paid Time Off: Generous paid leave policies, starting at 44 days of paid leave per year
  • Retirement Plan: Up to 8% annual contribution to your retirement fund
  • Professional Development: Free training and development opportunities to enhance your skills and career growth
  • Health Insurance: Medical, dental, and vision insurance options available
  • Disability Insurance: Life and long-term disability insurance coverage

Job Description

The Operations Support Specialist will play a vital role in supporting our clinical team by assisting with intake and scheduling, front desk operations, and medical records management.

Responsibilities:

  • Intake and Scheduling: Answer phone calls, prioritize messages, and use the telephone system effectively; make reminder calls to patients before their scheduled appointments and document the outcomes
  • Front Desk Operations: Manage waiting room, check-in/check-out clients, verify current demographics and insurance, scan insurance card, collect co-pays, and issue receipts
  • Medical Records Management: Maintain chart audit, verify deficiencies, open/close clinical records/charts, monitor retention and destruction of charts, and distribute deficiency reports and case reviews


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