Part-Time Rooftop Server

2 weeks ago

Charlotte, North Carolina, United States Kimpton Hotels & Restaurants Full time

About Us

Kimpton Hotels & Restaurants is a boutique hotel chain that prides itself on providing exceptional customer service and creating memorable experiences for its guests.

Job Summary

We are seeking a Part-Time Rooftop Server to join our team at one of our rooftop restaurants. As a Rooftop Server, you will be responsible for providing exceptional customer service to our guests, ensuring that they have a memorable and enjoyable dining experience.

Responsibilities

  • Provide guests with quality customer service by demonstrating excellent knowledge of all menu items.
  • Serve food and beverages to guests in a punctual, courteous, efficient and accurate manner.
  • Act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
  • Support and assist your team while keeping all areas clean, dry and safe for your coworkers.
  • Greet and welcome our guests and promptly attend to tables.
  • Receive and take guest orders, process in POS system quickly and accurately.
  • Prepare and serve meal accompaniments to guests.
  • Learn and maintain product knowledge of the food, wine, and beverage menu(s), as well as general restaurant knowledge.
  • Ensure that guests have an enjoyable and memorable experience, if there are any complaints relay them to management.
  • Perform sidework.
  • Open bottled wine for guests (wine service).
  • Perform setup and breakdown of various stations (deli, dessert, coffee, espresso).
  • Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones as needed.
  • Attend all company and restaurant required trainings and meetings.
  • Maintain constant communication with support staff and management.

Requirements

  • 1 year of experience in a similar or supportive role is preferred.
  • Food Handler and Alcohol Awareness Certifications (if applicable).
  • Able to prioritize multiple tasks in a dynamic environment.
  • Able to learn, retain, and present product, menu, and allergy information to guests.
  • Knowledge of or ability to learn the restaurant POS system is required.
  • Must be able to calculate the accurate bill amount and use proper credit card and money handling skills.
  • Excellent communication and presentation skills.
  • Passion for crafting and personalizing guest experiences.
  • Highly motivated and flexible with the ability to take initiative.
  • Flexible schedule, able to work evenings, weekends, and holidays when needed.

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