Cryptocurrency Support Specialist

3 weeks ago


New York, New York, United States Galaxy USA Full time

At Galaxy USA, we're building a team of experts to help shape the future of cryptocurrency and blockchain technology. Our company is at the forefront of this revolution, providing innovative solutions for institutions, startups, and individuals alike.

About the Role

We're seeking an experienced Cryptocurrency Support Specialist to join our dynamic team. As a key member of our support team, you'll play a crucial role in ensuring the smooth operation of our cryptocurrency-related business lines and functions.

Responsibilities
  • Provide exceptional client support across various cryptocurrency business lines and functions.
  • Monitor system health and performance, identify and resolve issues promptly to ensure uninterrupted operations.
  • Debug and troubleshoot complex applications written in Java and Python.
  • Collaborate with development teams to implement fixes and enhancements to improve system stability and performance.
  • Co-ordinate with global counterparts to ensure seamless follow-the-sun support.
  • Document and maintain support procedures, runbooks, and knowledge base articles.
  • Communicate effectively with clients to understand and address their support needs, provide updates on issue resolution, and ensure client satisfaction.
  • Proactively identify areas for improvement in systems and processes to enhance efficiency and reliability.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
  • At least 3 years of experience in production support or related roles, preferably in the financial services industry.
  • Strong technical skills in SQL and either Java or Python.
  • Experience debugging and troubleshooting complex applications and systems.
  • Detail-oriented mindset with a focus on accuracy and quality.
  • Excellent verbal and written communication skills.
  • Ability to build and maintain strong client relationships and provide outstanding customer service.
  • Proven ability to work well in a fast-paced, dynamic environment and prioritize tasks effectively.
  • Fluent in English.
What We Offer
  • Estimated salary: $147,000 - $187,000 per year.
  • Flexible Time Off (i.e. unlimited paid vacation days).
  • Company-paid Holidays (11).
  • Company-paid sick leave.
  • Company-paid health and protective benefits for employees, partners, and other dependents.
  • 3% 401(k) company contribution.
  • Generous paid Parental Leave.
  • Free virtual coaching and counseling sessions through Ginger.
  • Opportunities to learn about the Crypto industry.
  • Free daily snacks in-office.
  • Smart, entrepreneurial, and fun colleagues.
  • Employee Resource Groups.


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