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Customer Support Specialist I

2 months ago


Norwich, New York, United States NBT Bank, N.A Full time

Compensation:
$21.14 Salary range for this position is: $18.00-$21.14

Position Overview:
The Customer Support Specialist I plays a crucial role in addressing and resolving client inquiries. This position involves:

1. **Researching** and **troubleshooting** customer issues to provide effective solutions.
2. **Delivering** accurate information regarding customer accounts, including deposits and loans.
3. **Ensuring** a high level of customer satisfaction through attentive service and support.

In this role, you will be instrumental in enhancing the overall customer experience, making it essential to possess strong communication and problem-solving skills. Your contributions will directly impact the efficiency of our service operations at NBT Bank, N.A.