Data Voice Analyst
13 hours ago
As a Data Voice Analyst at ASM Research, you will be responsible for ensuring seamless order intake, validation, and processing to enable successful provisioning and billing orders. This role requires a high level of attention to detail, the ability to work under tight deadlines, and seek assistance when required to ensure a high level of quality of orders being entered.
You will process new and transition orders for Federal agencies, ensuring accuracy and compliance with all federal regulations. This includes utilizing intake methods such as email, Ebond (Conexus, ETEMs), and Business Center to manage order requests.
Collaboration with cross-functional teams is essential to ensure seamless order processing from intake to billing, including review of order provisioning and billing setup in the system.
You will maintain up-to-date knowledge of EIS products, process flows, and service level agreements (SLAs). Additionally, you will support operational dashboards for order visibility and forecasting to improve predictability and control.
Key Responsibilities:
- Process new and transition orders for Federal agencies
- Ensure accuracy and compliance with all federal regulations
- Utilize intake methods such as email, Ebond (Conexus, ETEMs), and Business Center to manage order requests
- Collaborate with cross-functional teams to ensure seamless order processing
- Maintain up-to-date knowledge of EIS products, process flows, and service level agreements (SLAs)
- Support operational dashboards for order visibility and forecasting
Requirements:
- High School Diploma or GED
- 1-2 years of related experience in a network services environment with a focus on order intake and management
- Experience within federal government context a plus
Skills:
- Strong analytical and problem-solving abilities
- Proficient in quality data entry
- Proficient in using various intake methods and comfortable working with technology
- Strong organizational skills and the ability to manage a high volume of orders
- Strong written and verbal communication skills
- Strong listening ability to interpret and clarify information being provided
- Ability to work effectively in a team environment
- Ability to work on MS Excel for any business calculation
- Keen attention to detail and accuracy
- Ability to work well under pressure
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