Customer Relations Associate
7 days ago
We are seeking a highly skilled Customer Relations Representative to join our team at Kelly Elkins - State Farm Agent. As a key member of our agency, you will play a vital role in generating exceptional client experiences that drive the growth and success of our business. If you have excellent customer service skills, attention to detail, and a desire to help others, we want to hear from you.
About the Role
This is an exciting opportunity to work in a fast-paced environment where no two days are ever the same. You will be responsible for managing customer inquiries, resolving issues, and maintaining accurate records. Your ability to work effectively within a team environment and contribute to collective goals will be essential to your success in this role.
Key Responsibilities
• Manage customer inquiries and resolve issues efficiently and effectively
• Maintain accurate and up-to-date client records
• Assist with customer retention strategies and provide exceptional service
• Coordinate with other departments to ensure seamless customer satisfaction
• Work effectively in a high-volume, fast-paced environment
What We Offer
• Competitive salary: $45,000 - $55,000 per year
• Comprehensive health insurance package
• Paid time off and holidays
• Opportunities for advancement and professional growth
Requirements
• Strong communication and problem-solving skills
• 1+ years experience in customer service strongly preferred
• Ability to obtain a property & casualty license
• Comfortable navigating software tools (CRM systems)
• Excellent teamwork and collaboration skills
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