Community Support Associate

5 days ago


Baton Rouge, Louisiana, United States LMI Baton Rouge Full time
Job Summary: We are seeking a Community Support Associate to join our team in Baton Rouge. As a Community Support Associate, you will be responsible for providing exceptional customer support and fostering positive relationships with our customers and donors.

Responsibilities:
  • Interact with customers to understand their values and preferences.
  • Foster open communication and offer opportunities for donations.
  • Maintain a deep understanding of our client's products or services.
  • Adhere to company policies, procedures, and ethical standards.
  • Stay up-to-date with product knowledge, customer service techniques, and company policies.
  • Maintain detailed records of customer interactions.

Requirements:
  • Bachelor's degree in a related field or equivalent experience.
  • Previous customer service or related experience preferred.
  • Proven interpersonal skills.
  • Ability to remain patient and composed in challenging situations.
  • Flexibility to adapt to changing customer needs and departmental requirements.
  • Effective time management and organizational skills.
  • Adherence to company policies, industry regulations, and ethical standards.

Estimated Salary: $50,000 - $60,000 per year based on experience.

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