Customer Relations Banker

1 week ago


Shrewsbury, Massachusetts, United States Cornerstone Bank Full time
About Cornerstone Bank

Cornerstone Bank, established in 2017, is deeply rooted in a long-standing history of community support and providing a strong foundation for individuals and businesses to thrive. With a local presence and community-based banking model, we deliver exceptional service with a personal touch. Our commitment to innovation, teamwork, accountability, and excellence fosters a collaborative workplace where employees can grow professionally, serve the community, and provide outstanding customer service.

Compensation

The estimated salary for this role is around $40,000 per year, including a competitive pay package, generous student-loan paydown program, comprehensive benefits, and opportunities for professional development.

Job Description

As a Customer Relations Associate, you will perform a wide range of transactions to service customers according to established Bank policies and procedures. Your responsibilities will include:

  • Providing efficient, effective, and courteous customer service by processing deposits, withdrawals, payments, and night drop bags, as well as assisting customers with complex inquiries.
  • Maintaining updated knowledge of Bank products and services to deepen customer relationships and refer customers to appropriate team members.
  • Ensuring the accuracy of activities by balancing transactions and cash at the end of the day and participating in branch settlement.
  • Processing transactions in compliance with applicable laws and regulations, such as Reg CC and the Bank Secrecy Act.
  • Performing administrative or clerical functions as needed, such as answering phones and filing documents.
Requirements

To succeed in this role, you should possess:

  • Demonstrated customer service skills.
  • Comfort with basic math calculations.
  • Attention to detail and ability to multitask.
  • Strong verbal and written communication skills, including active listening.
  • Excellent organizational skills and high level of interpersonal skills to handle sensitive and confidential situations.
  • Availability to work extended hours and attend training sessions as needed.
Education and Experience

We require a High School Diploma or equivalent and three to six months of banking or retail cash handling/customer service experience. You must be able to use various types of office equipment, including computer terminals.



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