Customer Relations Associate

1 week ago

Shrewsbury, United States Cornerstone Bank Full time
Cornerstone Bank was formed in 2017, born of a long history of supporting the community, and providing a strong foundation to help people and businesses thrive. Serving Worcester County, Cornerstone Bank's local presence and community-based banking model enables a unique ability to deliver outstanding service, with a personal touch. Cornerstone provides the highest level of service and expertise for individuals, businesses, and community organizations with branch locations throughout Central Massachusetts.

Cornerstone Bank is committed to providing a collaborative workplace where innovation, teamwork, accountability, and excellence are recognized and where employees are encouraged to broaden their skills, seek opportunities for professional development, serve their community, and provide outstanding customer service with each encounter.

Being a part of the Cornerstone team has many great benefits and perks. This includes a competitive pay, a generous student-loan paydown program, comprehensive benefit package including, medical, dental, vision insurance and even pet insurance We offer a 401(k) plan with an employer contribution and match, success-sharing bonuses, paid time off and more

If you are looking to join a team that is committed to your ongoing professional growth and development, we are looking forward to speaking to you

Cornerstone Bank is committed to our customers, colleagues & communities that we serve. As a Customer Relations Associate, you will perform a wide variety of transactions to service customers in conformance with established Bank policies and procedures.

Responsibilities and Accountabilities

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to employees and customers.
  • Exhibits Cornerstone Bank's core values of Respect, Integrity, Trust and Excellence at all times.
  • Provides efficient, effective and courteous customer service. Performs a variety of transactions to service the customer, including processing deposits, withdrawals, payments, night drop bags; check cashing; may assist customers with more complex inquiries.
  • Maintains updated knowledge of Bank's products and services. Builds trust with customers by identifying opportunities to deepen customer relationships and refers customers to appropriate team member.
  • Ensures the accuracy of activities. Balances transactions and cash at the end of the day and participates in the branch settlement.
  • Ensures that transactions are processed and the proper documentation is completed in compliance with applicable laws and regulations, i.e., Reg CC and the Bank Secrecy Act, etc.
  • Performs administrative or clerical functions as needed and directed by the management team of the branch, i.e., answer phones, file, etc.
  • Assist in operational activities of the branch including opening, closing, balancing ATM, mail deliveries and other general customer inquiries.
  • Performs all duties in accordance with prescribed regulatory compliance guidelines.

Requirements

  • Demonstrated customer service skills
  • Must be comfortable performing basic math calculations
  • Attention to detail; ability to multi-task
  • Strong verbal and written communication skills; possesses professional communication ability including active listening
  • Strong interpersonal skills and ability to deal with customers under circumstances requiring tact and diplomacy
  • Excellent organizational skills
  • High level of interpersonal skills to handle sensitive and confidential situations and documentation
  • Must be available to work extended and/or weekend hours and attend training as needed
  • Must be able to use various types of office equipment, including computer terminal

Education/Training/Experience
  • High School Diploma or equivalent
  • Three to six months banking or retail cash handling/customer service experience

INDEPENDENT ACTION

Performs work independently within scope of established guidelines and practices. Consults with Manager where clarification or exception to Bank policy may be required.

NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required for this job.

Cornerstone Bank is an Equal Opportunity Employer. In compliance with Equal Opportunity Guidelines and the Americans with Disabilities Act, Cornerstone Bank provides reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

  • Customer Relations Associate

    1 week ago

    Shrewsbury, United States Cornerstone Bank Full time

    Description Cornerstone Bank was formed in 2017, born of a long history of supporting the community, and providing a strong foundation to help people and businesses thrive. Serving Worcester County, Cornerstone Bank's local presence and community-based banking model enables a unique ability to deliver outstanding service, with a personal touch. Cornerstone...

  • Customer Relations Associate

    4 months ago

    Shrewsbury, United States Cornerstone Bank Full time

    Cornerstone Bank was formed in 2017, born of a long history of supporting the community, and providing a strong foundation to help people and businesses thrive. Serving Worcester County, Cornerstone Bank's local presence and community-based banking model enables a unique ability to deliver outstanding service, with a personal touch. Cornerstone provides the...

  • Customer Relations Banker

    1 week ago

    Shrewsbury, Massachusetts, United States Cornerstone Bank Full time

    About Cornerstone BankCornerstone Bank, established in 2017, is deeply rooted in a long-standing history of community support and providing a strong foundation for individuals and businesses to thrive. With a local presence and community-based banking model, we deliver exceptional service with a personal touch. Our commitment to innovation, teamwork,...

  • Retail Customer Service Associate

    2 months ago

    Shrewsbury, United States FedEx Full time

    FedEx - JobID: PDX_FEC_7095BD96-81DD-45C5-8A9D-3903A65E3D20_240946 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Sales Associate

    1 month ago

    Shrewsbury, United States The Paper Store Full time

    The Paper Store is committed to being the premiere destination for all of our customer's gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. Sales Associates are responsible for delivering world class service, achieving...

  • Sales Associate

    1 month ago

    Shrewsbury, United States The Paper Store Full time

    The Paper Store is committed to being the premiere destination for all of our customer's gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. Sales Associates are responsible for delivering world class service, achieving...

  • Assistant Customer Service Manager

    3 weeks ago

    Shrewsbury, United States Whole Foods Market Full time

    Job Description:At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality...

  • Assistant Customer Service Manager

    3 weeks ago

    Shrewsbury, United States Whole Foods Market Full time

    Job Description:At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality...

  • Sales Associate

    6 months ago

    Shrewsbury, United States Chico's FAS Full time

    POSITION OBJECTIVE: The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work,...

  • Sales Associate

    2 months ago

    Shrewsbury, United States Walmart Full time

    Walmart - 698 Shrewsbury Commons Ave - [Retail Sales / Store Associate / Team Member / from $14 to $26-hr] - As a Sales Associate at Walmart, you'll: Walk up to 5 miles each day while fulfilling online customer orders; Review customer orders, locate and select merchandise on the salesfloor; Ensure customer orders are filled accurately; Smile, greet, and...

  • Sales Associate

    6 months ago

    Shrewsbury, United States Chico's Full time

    POSITION OBJECTIVE: The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work,...

  • Customer Service Representative

    4 days ago

    Shrewsbury, Pennsylvania, United States Walmart Full time

    About Us: Walmart is a leading retail corporation that offers various products and services to customers. As a Sales Associate, you will be part of our General Merchandise team, working closely with colleagues to ensure excellent customer experience.

  • Operations Associate: Sales Operations Expert

    1 week ago

    Shrewsbury, Missouri, United States SMCP NORTH AMERICA (US, CANADA) Full time

    About the RoleWe are seeking a highly skilled Operations Associate to join our team at SMCP North America. This is an exciting opportunity to contribute to the success of our company by ensuring operational efficiency and delivering exceptional customer experiences.Key ResponsibilitiesAdministrative tasks, including merchandise processing and inventory...

  • Customer Experience Specialist

    3 weeks ago

    Shrewsbury, United States Bloomingdale's Full time

    Job Description: We are seeking a highly motivated and friendly Customer Experience Specialist to join our team as a part-time Sales Floor Associate. This role is perfect for someone who enjoys interacting with customers and providing exceptional service. About the Role: This position involves working on the sales floor, engaging with customers, and ensuring...

  • Retail Associate>

    6 months ago

    Shrewsbury, United States Marshalls Full time

    Marshalls - 270 Route 35 South Shrewsbury Plaza 07702 [Retail Sales / Team Member] As a Retail Associate at Marshalls, you'll: Engage and interact with all customers; Accurately ring customer purchases/returns and count change back to customer according to established operating procedures; Accurately process and prepare merchandise for the sales floor...

  • Customer Service Team Lead

    1 week ago

    Shrewsbury, Pennsylvania, United States Rite Aid Full time

    Rite Aid is seeking a Customer Service Team Lead to join our team. As a key member of our store operations, you will be responsible for supervising Store Associates and assisting with daily tasks.About the RoleThis is a full-time opportunity with competitive pay, estimated at $40,000 - $60,000 per year based on experience and location. As a Rite Aid Lead...

  • Sales Associate

    2 months ago

    Shrewsbury, United States Madewell Full time

    Madewell - Shrewsbury - Madewell [Sales Associate / Team Member] As a Sales Associate at Madewell, you'll: Drive sales by exceeding selling and service expectations; Help welcome everyone into the Madewell community, create genuine connections, become an expert on all things denim, and help customers express their authentic selves; Complete training, use...

  • Sales Associate

    4 months ago

    Shrewsbury, United States Chico's Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality. POSITION OBJECTIVE: The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including...

  • Store Associate

    3 months ago

    Shrewsbury, United States CVS Health Full time

    CVS Health - 197 BOSTON TURNPIKE RTE 9 [Retail Sales / Team Member] As a Store Associate at CVS, you'll: Provide customer service by anticipating customer needs; Actively identify and resolve potential service issues; Perform cashier duties like handling cash, checks and credit card transactions; Maintain the sales floor by restocking shelves and checking in...

  • Seasonal Sales Associate

    2 months ago

    Shrewsbury, United States Cost Plus World Market Full time

    Cost Plus World Market - 490 Broad Street [Sales Associate / Team Member] As a Sales Associate at Cost Plus World Market, you'll: Assist customers utilizing World Market service standards; Stock merchandise according to visual standards; Cashier according to customer service guidelines and register procedures; Maintain the stockroom and sales floor...