Exceptional Customer Service Specialist

2 weeks ago


Ridgeland, Mississippi, United States Chick-fil-A Full time
Position Overview

Our Exceptional Customer Service Specialist role offers a distinctive opportunity for individuals skilled in providing a comprehensive guest service experience from beginning to end.

A true hospitality expert, this individual will perform guest service responsibilities at various times throughout the day. You will assist in serving our guests and ensuring they receive the authentic Chick-fil-A experience by delivering their orders through curbside pickup, mobile pickup, in the dining area, or via the drive-thru. There may also be opportunities to assist in our kitchen operations. In all service areas and in the kitchen, the ability to walk and stand for extended periods is essential. Additionally, there may be times when you will work outdoors during your shift.

We aim for our guests to receive the HIGHEST level of customer service, facilitated by individuals who can create unique and memorable experiences. We seek applicants who demonstrate the following qualities:
  • Excellent communication and interpersonal abilities
  • Dependability and Consistency
  • Positive and Cheerful Demeanor
  • Teamwork Orientation
  • Passion for Serving and Assisting Others
  • Commitment to Maintaining a Clean Work Environment
Key Responsibilities
  • Operate effectively in a fast-paced, high-volume restaurant environment
  • Maintain a friendly demeanor
  • Establish and Maintain Eye Contact
  • Communicate Enthusiastically
  • Build Emotional Connections with Guests
Qualifications
  • Availability from Monday to Saturday
  • Ability to start work as early as 5 AM and stay until 10 PM
  • Capability to stand for long periods
  • Ability to lift and move items weighing up to 50 pounds
  • Comfortable working in close proximity to others
  • Minimum age of 18 years
Company Overview
Who We Are

"We should be about more than just selling chicken. We should be a part of our customers' lives and the communities in which we serve."

S. TRUETT CATHY

Our Mission

At Chick-fil-A, every role is centered around service. Regardless of title or job description, our purpose is to generously share our time and talents. Whether treating customers like friends or serving our communities like neighbors, we believe that kindness is a higher calling.

Quality Commitment

"Food is essential to life, therefore make it good."

S. TRUETT CATHY

Freshly Prepared

In our kitchens, we prioritize fresh and simple ingredients. Since our inception, we have served chicken that is whole breast meat, free from fillers or hormones, and hand-breaded in our restaurants. Our produce is delivered fresh multiple times a week, and salads are prepared throughout the day. Our signature lemonade is crafted daily with pure cane sugar and water. It may not be the easiest approach, but it is the only way we know.

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