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HVAC Maintenance Technician II
2 months ago
We are seeking a highly skilled HVAC Maintenance Technician II to join our team at Service Experts. As a key member of our maintenance team, you will be responsible for performing routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment.
Key Responsibilities:- Perform routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment.
- Inspect and perform limited diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
- Complete routine maintenance and equipment cleaning as needed or required.
- Responsible for delivery and removal of parts and equipment needed to complete service work.
- Assist the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessories.
- Using hand-held device records all required information on customer call.
- Completes all forms and paperwork in a neat, timely, complete, and accurate manner.
- If necessary, collects payment from customers.
- Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability.
- Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
- Promotes products and services to the customer.
- Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
- Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for.
- Represents the company professionally, honestly, and ethically in all business matters and activities.
- Follows standard procedures and process, ensures that the company vehicle is properly stocked.
- Performs similar/other duties as needed or assigned.
- Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately.
- Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately.
- Corrects substandard acts or conditions within area of control.
- Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s).
- Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn.
- Complies with the general rules as prescribed by company program(s) procedure(s).
- Operates devises or equipment as prescribed by company program(s) or procedure(s).
- Participates in any safety initiatives, teams, or committees.
- Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately.
- Provides input on developing safe y initiatives and plans to eliminate exposures that could cause accidents.
- Does not perform act that may endanger the safety or well-being of others.
- Does not engage in any pranks, contests, or rough boisterous behavior.
- Works in compliance with applicable legislative requirement.
- High school diploma or GED with additional training and 2 to 5 years' experience in HVAC with technical training certification preferred.
- Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
- EPA and safety certifications required.
- Basic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories.
- Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.
- Proficient and able to operate all necessary tools and equipment to perform various service projects.
- Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on air conditioning equipment.
- Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.
- Effective and efficient time-management and organizational skills.
- Valid driver's license with acceptable driving record.
- Available to work flexible hours and on-call shifts as needed.
- Experience performing basic maintenance work on HVAC equipment and related accessories is desirable.
- Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units.
- Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
- Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.
- Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt.
- Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
- Ability to lift up to 40 pounds and ability to lift and carry items weighing up to 30 pounds.
