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Intake Coordinator

2 months ago

Salem, Oregon, United States Bridgeway Recovery (Bridgeway Community Health) Full time
Job Title: Intake Receptionist

Bridgeway Recovery Services is seeking a highly skilled and compassionate Intake Receptionist to join our team. As a key member of our client services team, you will play a vital role in connecting patients and families with the care they need.

Job Summary

The Intake Receptionist will be responsible for handling phone calls, conducting initial screenings, and providing information about our services. This role requires excellent communication skills, a non-judgmental demeanor, and the ability to handle high-stress situations calmly and professionally.

Key Responsibilities
  • Receive and transfer business calls on a multi-line phone system, providing information and answering general inquiries about Bridgeway services and programs.
  • Conduct initial screenings to determine the individual needs of the caller.
  • Provide support, information, and guidance to callers in an empathetic and non-judgmental manner.
  • Follow-up with potential patients to confirm appointments and provide additional resources as needed.
  • Prepare written correspondence in accordance with confidentiality requirements for purposes of communicating with referral sources, court representatives, clients, and other community contacts.
  • Document call details accurately in the electronic health record (EHR) system.
  • Handle high-stress situations calmly and professionally, including crisis intervention and de-escalation when necessary.
  • Maintain a thorough understanding of programs, insurance process, and patient admissions criteria.
  • Greets the public and/or clients in person or by phone, assists with filling out paperwork and forms, and directs clients to appropriate staff.
  • Works collaboratively with all program staff to ensure a seamless patient intake process.
  • Operates standard office equipment with minimal instruction.
  • Files to existing filing systems, distributes and processes mail, urinalysis results, correspondence, and materials.
Requirements
  • Typically requires a High School Diploma or General Education Certificate (GED).
  • In addition to education, the qualified candidate will generally have at least two years of experience performing administrative or clerical work.
  • Excellent communication skills and a compassionate, non-judgmental demeanor.
  • Ability to handle high-stress situations calmly and professionally.
  • Proficiency in using office equipment and electronic health record systems.
  • Intermediate understanding of federal and state confidentiality, record retention, and HIPAA requirements.
  • Qualified candidate must be able to pass a criminal background check.
Benefits
  • Paid Holidays
  • Medical and Dental Coverage
  • 5% employer match 401K Retirement Savings Plan
  • Corporate Fitness Membership subsidy
  • Employer-Sponsored: Life, Accidental Death, Short-Term and Long-Term Disability Coverage
  • Opportunities for Training
  • Generous Paid Time Off (PTO) Plan
  • Flexible Spending Accounts
  • Internal Growth Opportunities
About Bridgeway Recovery Services

Bridgeway Recovery Services is a non-profit organization dedicated to providing holistic treatment for addiction, problem gambling, and mental health. Our mission is to create a culture of community, mutual respect, encouragement, and growth for our employees.

We are proud to have been designated as one of the 100 Best Nonprofits to Work for in the State of Oregon for the 8th year in a row. We are committed to providing a supportive and inclusive work environment for our employees.