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Dispatcher (Part-Time) - Patient Transportation Coordinator

1 month ago

Brooklyn, New York, United States Compass Group, North America Full time
Job Summary:

As a Patient Transportation Dispatcher, you will play a critical role in ensuring the smooth operation of patient transportation services at Crothall Healthcare. Your primary responsibility will be to coordinate and monitor transportation activities, providing timely and accurate dispatch and management of customer transportation requests.

Key Responsibilities:
  • Provide quality customer service to patients, families, and staff by providing one-on-one attention to detail.
  • Understand and apply knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
  • Determine, explain, and develop dispatcher logic and transporter activities, transporting patients as needed.
  • Direct the activity of the transport function and transporters, ensuring timely completion of tasks and monitoring procedures related to availability and completion tasks.
  • Ensure requests have been addressed in an efficient, timely manner according to current departmental standards, priorities, and patient appointments.
  • Serve as a liaison between Patient Transportation and other departments, assigning, collecting, and distributing pagers, and monitoring daily sign-in/out procedures.
  • Develop and promote positive customer service relationships with patients, patient family members, visitors, and staff, ensuring accurate, timely dispatch of transport requests and maximum staff productivity.
  • Resolve problems related to patient, visitor, staff, or employee complaints, recommending solutions for ongoing or recurring issues.

Benefits:
Crothall Healthcare offers a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, commuter benefits, employee assistance program, flexible spending accounts, and paid time off. We are an equal opportunity employer and welcome applications from qualified candidates.