Restaurant General Manager

4 weeks ago


Fredericksburg, Virginia, United States IHOP Full time

We are seeking a seasoned Restaurant General Manager to lead our IHOP team in a fast-track learning environment. As the Restaurant General Manager, you will be responsible for the entire restaurant, including marketing strategies, staff recruitment and training, food quality, and guest service. You will also oversee the restaurant's operations, ensuring compliance with IHOP's standards of quality and service.

Key Responsibilities:
  • Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies, and tactics for the restaurant as defined by the IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan
  • Developing and maintaining a professional functional working relationship with restaurant hourly employees and the franchisee organization
  • Managing the restaurant floor, focusing on regular contact with guests, handling guest complaints in a professional and timely manner, and ensuring that employee recruitment and training, operations, food preparation, food safety, and sanitation, and security practices are in compliance with SOP in these areas
  • Carrying out supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems
  • Completing all required reports and paperwork accurately and on time, maintaining personnel files with appropriate employment and legal documents
Requirements:
  • Minimum of 5 years experience as a Restaurant General Manager
  • Strong kitchen and service position skills
  • Computer literate in Word, Excel, and email
  • Strong leadership, motivational, and people skills
  • Good financial management skills
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills
  • Available to work days, nights, weekends, and holidays
Benefits:
  • Competitive Pay
  • Paid Training
  • Advancement Opportunities
  • Paid Vacation
  • Regular Performance Reviews with pay increases
  • Meal Program/Family Meal Discounts
  • Full Insurance
  • Paid Weekly/Direct Deposit


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