Quality Night Operations Manager

4 weeks ago


Camp Hill, Pennsylvania, United States City Wide Facility Solutions Full time
Job Overview

We are seeking a highly skilled Night Manager to join our team at City Wide Facility Solutions. As a key member of our operations team, you will be responsible for ensuring the smooth execution of our building maintenance services during the evening shift.

Key Responsibilities:

  • Develop and maintain strong relationships with Independent Contractors and In-House labor to ensure seamless communication and collaboration.
  • Review client contracts and ensure that work expectations are met, driving quality assurance and business growth.
  • Communicate effectively with the Facility Services Manager to address any issues that arise during the night, including daily recaps via email or phone message.
  • Make informed recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting service level agreements.
  • Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
  • Execute City Wide's operational policies and procedures, including the New-Start Policy, Customer Compliant Policy, Four Star Policy, and other relevant guidelines.
  • Ensure compliance with client policies & procedures, approved cleaning tools and equipment, and their proper use.
  • Perform other duties as necessary to support the success of our operations team.

Requirements:

  • High school diploma or equivalent experience in commercial janitorial services industry.
  • Building, facilities, janitorial, or similar industry experience a plus.
  • Strong planning, organization skills, and attention to detail.
  • Excellent communication and interpersonal skills.
  • Must be innovative and strive for continuous process improvement.
  • CRM experience preferred.

Physical Demands:

The physical demands of this role are representative of the requirements necessary to successfully perform the essential functions of the job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.

Benefits:

  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Retirement Plan (IRA)


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