Delivery Operations Manager
4 days ago
The Delivery Supervisor is a key member of the operations leadership team at Eagle Rock Distributing, responsible for ensuring efficient delivery operations. This role requires strong leadership skills, attention to detail, and the ability to communicate effectively with drivers, customers, and other stakeholders.
Key Responsibilities- Directly supervise the performance of drivers in the market
- Communicate with drivers and customers to identify and resolve delivery issues
- Provide back-up coverage for delivery routes as needed
- Formulate and apply disciplinary action as needed to address employee issues
- Assist in daily routing and route management
- Complete various administrative tasks, including invoice review and approval, driver qualification files, and payroll processes
- Assist in the processing, review, and resolution of workforce grievances
- Ensure overall safety, quality, and performance of the department
- Use strong leadership skills to motivate employees and communicate with them effectively
- Assist in setting targets and tracking KPIs
- Accountable for set goals, including operational performance, safety, and regulatory standards
- Identify process improvement opportunities and implement them in partnership with other leaders
- Ensure proper training of assigned personnel
- Maintain a favorable working relationship with employees and customers to foster a cooperative and harmonious working environment
- High school diploma or GED
- Minimum of 1-3 years experience supervising, coaching, and developing staff
- Previous experience in warehousing and/or distribution
- CDL Class A Preferred
- Current DOT Medical Examiner's Certificate preferred
- Meets MVR standards set by the company (and DOT, if possessing CDL)
- Experience supervising a unionized workforce is preferred
- Communicates effectively both verbally and in writing
- Provides enthusiastic, dynamic leadership focusing on the development and success of subordinate employees
- Provides assistance to other locations as needed to sustain operations
- Exhibits strong attention to detail
- Partners closely with other departments and company leaders to direct department operations and overcome obstacles
- Comfort working independently
- Exercises sound judgment
- Takes initiative as needed to accomplish goals and is an effective self-starter
- Effectively manages multiple tasks and priorities
- Demonstrated commitment to working safely and maintaining a fun and friendly work environment
- Dedication to living out Eagle Rock's values of Family, Loyalty, Community, and Teamwork when at work
- Demonstrates ability to listen effectively and to effectively address and resolve conflict
- Regularly standing, walking, bending, twisting, lifting, and carrying
- Occasionally requires the ability to lift over 70 lbs, with or without assistance
- Must be capable of pushing or pulling loaded carts (weighing approximately 300 lbs)
- Requires working in a multiple environments, including standard office environment, warehouse environment, coolers, and outdoors
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