Patient Access Team Lead

6 days ago


Suamico, Wisconsin, United States Optum Full time
Explore Opportunities with Optum

Optum, in strategic partnership with ProHealth Care, is seeking a skilled Patient Access Team Lead to join our team. As a leader in healthcare services, we serve Waukesha County and surrounding areas with a century-long commitment to excellence.

As a Patient Access Team Lead, you will play a critical role in ensuring seamless patient access to our services. Your expertise will be instrumental in verifying patient insurance coverage, updating demographic information, and resolving billing concerns.

Key Responsibilities:
  • Verify and authorize patient insurance coverage and eligibility
  • Update demographic, insurance, and patient information
  • Collect and post patient co-payments and outstanding balances
  • Generate and track patient encounter forms
  • Maintain records and make daily cash deposits
  • Provide routine information on procedures and policies
  • Identify problem-related priorities and respond to emergency needs
  • Resolve patient questions and concerns regarding clinic schedules and billing
  • Document information in computer systems and prepare patient charts
  • Update and maintain the Telephone Message System
Requirements:
  • High School Diploma/GED or higher
  • 2+ years of hospital and/or patient registration and/or clinic experience
  • Superior customer service skills and ability to multi-task
  • Excellent communication, interpersonal, and organizational skills
  • Familiarity with software applications such as Microsoft Word, Outlook, and Excel
What We Offer:
  • Competitive base pay
  • Full and comprehensive benefit program
  • Performance rewards
  • Management team committed to your success

At Optum, we believe in creating a healthier atmosphere by embracing diversity and promoting equitable care. We are an Equal Employment Opportunity/Affirmative Action employer and welcome applicants from all backgrounds.



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