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Mailroom Operations Specialist

2 months ago

Santa Ana, California, United States SPS North America Inc Full time
Job Title: Mailroom Operations Specialist

Job Summary:

The Mailroom Operations Specialist provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support the onsite business service center in a timely manner.

Key Responsibilities:

  • Customer Service: Provides 5-star customer service to all employees (in all forms of communication).
  • Mail Processing: Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
  • Mail Operations: Operates mail machines including the postage meter, photocopying machine, and mail folding and inserting machine.
  • Record Keeping: Maintains records of receipt, mailing dates, and other required information.
  • Outbound Mail: Manages outgoing mail/package transactions.
  • Shipping and Receiving: Performs duties associated with shipping and receiving of materials.
  • Notification: Notifies employees upon receipt of inbound deliveries.
  • Mail Distribution: Distributes mail/packages to company personnel.
  • Point of Contact: Acts as point of contact for company personnel on mail/package inquiries.
  • Work Orders: Submit work orders for certain requests.
  • Office Maintenance: Maintains the Business Service Center area in a neat and orderly fashion.
  • Supply Management: Monitors level of office supplies on the floor and replenishing and orders accordingly.
  • Additional Responsibilities: Proactively seeks out additional work during downtime.
  • Professional Relationships: Builds professional relationships with customers and other teams.
  • Professionalism: Maintains professionalism and composure when interacting with all employees.
  • Training and Development: Trains back-up and providing guidance on policies and procedures.
  • Sensitive Inquiries: Determines what additional support is needed when handling sensitive inquiries.
  • Customer Service: Provides exceptional customer service to client.
  • Reception and Concierge: Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed.

Requirements:

  • Education: High School Diploma (or equivalent) required.
  • Experience: 2+ years prior work experience preferred.
  • Work Hours: Ability to work assigned work hours determined by manager.
  • Organizational Skills: Excellent organizational and time management skills.
  • Analytical Abilities: Analytical abilities and aptitude in problem-solving.
  • Communication Skills: Superb written and verbal communication skills.
  • Computer Skills: Current knowledge or ability to learn computer-based systems required for functions of position.
  • Professional Appearance: Required to maintain an overall professional appearance and attitude.
  • Policies and Procedures: Adhere to all policies and procedures required.

Physical Demands:

  • Physical Activity: Approximately 50% of the time this position requires the below physical demands.
  • Lifting and Carrying: Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
  • Mobility: Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
  • Manual Dexterity: Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.).
  • Communication: Ability to communicate and decern information effectively with onsite staff using vision, hearing, and oral/written comprehension.
  • Lifting and Moving: Ability to lift or move 40 lbs. or greater frequently.

Travel: None or Negligible