Mailroom Associate

4 weeks ago

Santa Ana, California, United States SPS North America Inc Full time
Job Title: Mailroom Associate

Job Overview:
The Mailroom Associate provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support the onsite business service center in a timely manner.

Duties and Responsibilities:
Provides 5-star customer service to all employees (in all forms of communication)
Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package
Operates mail machines including the postage meter, photocopying machine, and mail folding and inserting machine
Maintains records of receipt, mailing dates, and other required information
Manages outgoing mail/package transactions
Performs duties associated with shipping and receiving of materials
Notifies employees upon receipt of inbound deliveries
Distributes mail/packages to company personnel
Acts as point of contact for company personnel on mail/package inquiries
Submit work orders for certain requests
Maintains the Business Service Center area in a neat and orderly fashion
Monitors level of office supplies on the floor and replenishing and orders accordingly
Proactively seeks out additional work during downtime
Builds professional relationships with customers and other teams
Maintains professionalism and composure when interacting with all employees
Trains back-up and providing guidance on policies and procedures
Determines what additional support is needed when handling sensitive inquiries
Provides exceptional customer service to client
Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed

Competencies:
Strong verbal and written communication skills
Excellent customer service skills
PC skills MS Office Suite experience
Ability to handle multiple tasks simultaneously
Good organizational skills
Working knowledge of MFD equipment
Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions
Possesses ability to work independently and is capable of completing projects

Qualifications and Education Requirements:
High School Diploma (or equivalent) required
2+ years prior work experience preferred
Ability to work assigned work hours determined by manager
Excellent organizational and time management skills
Analytical abilities and aptitude in problem-solving
Superb written and verbal communication skills
Current knowledge or ability to learn computer-based systems required for functions of position
Required to maintain an overall professional appearance and attitude
Adhere to all policies and procedures required

Physical Demands:
Approximately 50% of the time this position requires the below physical demands
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.)
Ability to communicate and decern information effectively with onsite staff using vision, hearing, and oral/written comprehension
Ability to lift or move 40 lbs. or greater frequently

Travel:
None or Negligible

Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.

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