Evening Member Engagement Specialist

2 weeks ago


Garland, Texas, United States Retro Fitness Full time
About Us:

At Retro Fitness, we are committed to providing a genuine, straightforward, and welcoming environment that empowers our community to reach their fitness aspirations. With a growing network of locations, we have established ourselves as a premier fitness destination, offering an inclusive atmosphere, cutting-edge equipment, diverse group fitness classes, personal training, and amenities such as massage chairs and tanning services. We aim to be a comprehensive solution for anyone seeking to enhance their health in a supportive setting.
Position Overview:
The Member Experience Associate plays a vital role in delivering an exceptional customer experience from the moment members enter our facility.

Your Profile:
  • A friendly and positive demeanor
  • A commitment to treating everyone with kindness and respect
  • Dependable and punctual
  • A passion for fitness
  • Ability to handle multiple tasks effectively
  • Strong verbal and written communication skills
  • A natural leader
Essential Qualifications:
  • Demonstrated ability to exceed expectations consistently
  • Bi-lingual skills are preferred but not mandatory
  • Capability to deliver outstanding customer service in all situations
  • A strong sense of urgency and problem-solving skills when assisting customers
  • A cheerful and enthusiastic personality
  • Clear, professional, and proactive communication skills
  • Previous experience in sales, retail, or hospitality is advantageous
  • Active CPR/AED certification is preferred
  • Must be at least 18 years of age
Key Responsibilities:
  • Welcome and check in members as they arrive
  • Promote and sell memberships, retail items, and merchandise
  • Promptly follow up with potential members
  • Maintain a safe and clean environment for both members and staff
  • Adhere to company policies, procedures, and best practices
Compensation: $17.00 per hour

With over 120 gyms operating or in development across the country, Retro Fitness provides a variety of fitness experiences all under one roof. From traditional strength and cardio equipment to personalized training programs, we cater to a diverse range of fitness needs. Our facilities feature top-tier equipment and services, including our Retro Blends Smoothie Bar, along with a selection of amenities designed to keep members feeling accomplished and rejuvenated.

Under the leadership of our new CEO, we are poised for exciting growth with a fresh strategic vision. We invite you to consider joining us on this journey.

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